Basic 8 LE - We need assistance

Good luck with the answer, i'm still waiting mine from about a week....

I bet you have received a basic 8 le with the blade misaligned with the handle!!!
 
We have got 7 blades with different levels of bending. Maybe this is in conformance with Busse's standards, we love our blades, just want to know if this is ok.
Off course I'm used to have straight blades, but it's my first Busse and I don't know their production standards.
 
I'm here because no one is answering my (our) mails at Busse.

I've followed the instructions, I'm master in patience, I do not want to look like someone who wants to scam o something, just received more than $2k Busse blades (all B8LE) that are... missing some characteristics typical of the knives we are used to see.

Unfortunately the Busse instruction post do not allow to post anything that could be considered as a critic to their job.

Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation.

We have NEVER left a customer unsatisfied, when given the opportunity
Click to expand...

We are trying to give you the opportunity, could you please just reply?

Last time I've tried to take a knife in US it took two years to have money back. I've spent that money in this Busse.
I was sure that with Busse (my first Busse) the experience should have been 100% straightforward with no problem.

Please assist us.
 
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Blade show is coming up pretty soon so all knife makers are super busy getting ready for that. You'll probably receive an answer after that's over.
 
I hope you get an answer soon, in my experience it's not like the crew to leave folks hanging for this long.
 
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This is a family friendly forum --- I don't recommend cursing --- you can also Google Busse Knives --- call the company number and I'm sure either Lexi, Pokey, Garth, or Jerry will take care of you.

A couple of things to keep in mind:

1. The fastest way to get ahold of the Busse crew is to call
2. There will always be variation
3. Any manufacturer defect is promptly addressed
4. Avoid trying to denigrate or disparage the company, especially on their own forum -- which in many ways is akin to disparaging a host in their own house
5. Criticism is always appreciated and welcome if the consumer's desire is genuinely to better the product and/or the company. (This last point is my personal view -- if anyone from the company disagrees -- please chime in)

I'm not suggesting that you didn't do any of these -- just trying to help. Hope your matter is resolved so that you can get back to enjoying your blades :)
 
I had something all typed out, but I think Rob did a good job in his post ^^

The shop is very busy right now, especially with Blade Show coming up the weekend. I would try calling if assistance is needed immediately. Lexi or any of the others will get your issue resolved :thumbup:
 
Email is prob the slowest way of getting ahold of them. I can't beging to imagine how many emails they get a day. All mine have taken several days to get returned. Having said that, every time I have called Lexi or Pokey or Garth have answered right away and taken care of everything asap! Even got a call from Jerry once following up an email! It'll get worked out no matter what I can guarantee it. Just make sure you do your part, just call. And I agree, with blade show coming up I'm sure they're more than swamped. That would be like calling the NE Patriots a week before the Super Bowl.
 
Thank you all guys, I appreciate your support!

It's not easy for me to express some concepts in english, I want you to know that there's no polemic in my words!
 
I don't know if calling is the best way to communicate in my case, due to my english level.

I think that if they want to solve our issue, they will do no matter the media I use.
 
Yes, but if you call them and ask them to check email, they may make a point of it. They are probably getting bombarded with thousands of emails right before blade show
 
Or maybe just ask your question and take a picture of the blade, highlighting the area(s) in question and post it here. Pretty sure there are dozens of B8 owners reading this that could tell you right away whether it's something you should pursue further with Busse or maybe it's just normal.
 
Sounds like a distance problem. Take pics, describe the problem, email Garth and then call. Tell whomever answers that English isn't you primary language and that you have sent Garth a detailed email.
 
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