Before someone starts another TRASH EMERSON THREAD PLEASE READ

[Akapennypincher]

It happened again yesterday, and out of courtesy, and wanting to think before saying anything in the thread, & decided to post this.

So you got a problem with your Emerson, or you can fill in the _________, with another name of knife! auto! washing machine! etched. Get the idea.

1. Call the company, and try and get the PROBLEM RESOLVED with their customer service, warranty dept., and if youngest the run around ask to speak with a supervisor. Get the names, times, of the people you spoke with, and write it down.

2. If after all your efforts of giving the company the opportunity to fix, replace, refund, or ? FAILS.

THAN START YOUR THREAD, BUT MOST COMPANY HAVE CUSTOMER SERVICE, OR WARRANTY DEPARTMENTS FOR FIXING PROBLEMS.

now I could name one computer accessory company I gave up on as their WRITTEN WARRANTY HAD ZERO VALUE, unless you need to make a paper airplane.

JMHO.

 

[cncpro11]

Too bad common sense has to be spelled out but there it is.

This isn't just a problem here but in other sub fora as well, the main difference is that there is an active mod who is willing to step in and resolve the issues before they gain steam, as well as forum regulars that actually care enough to keep this place positive.

 

[Officer's Match]

My Dad used to frequently say "common sense isn't common". He has been right far too often.

 

[Rhinoknives1]

The saying that comes tp mind is that "Misery Loves Company!" Whatever the product or issue, most people want to have some company with their problems rather than do anything constructive to get is fixed and will exert more energy whining that it takes to get it solved etc… LOL

 

[Zidfeldts]

I have heard that "common sense is now so uncommon it is considered a superpower".

 

[Akapennypincher]

Well I recently went threw a battle with a Satellite TV Provider. a Customer Service Representative lied to me.

I call back inquiring about why what was promised was not done to my bill and NEW RATE MOTHLY.

After talking to two people who could do nothing, i got a supervisor was a B****.

My last request was to review the recoded conversation, with the representative who made promises. The supervisor told me that would not happened, and to suck it up in so many words.

I wrote a DETAILED LETTER to the Satellite Providers CEO/President. I documented why I was upset, and Mentioned BAIT & SWITCH TACTICS.

I got a letter back from Corporate after 3 weeks, the promises were honored, and I will assume a few people got spoken too.

I did not mention the company in this post because in the end I am happy, but now in god I trust, other put it in an e-mail, or snail mail.

 

[IH-Antonio]

Common sense is the less common of the senses

 

[Akapennypincher]

Common sense is the less common of the senses

I have to agree with you about that. But the other rule of business, is to treat your clients, customers the way you want to be treated.

For 20 years + I was self employed, got stiffed once by a photo editor at a major publication once, got a payment delayed over 180 days from some PR agency with a major beer company as a client, after I was told their payment cycle was 15 days.

Most companies, and people are GOOD. But there are those with crap products, no customer service, or after sales service. They got your money, and you are on your own.

L.L. Bean is a model of what every company should be, their customer service, and how they stand behind what they sell is what every company should strive for.

Funny story is a buddy bought a high dollar fly rod from them, he slammed the tip section in his trucks door. I explaind to him several time how to be careful, as this was a rookie mistake.

Return the fly rod to L.L. Bean he ask if it could be repaired, the cost repair or new tip section, that he was willing too pay.

Several weeks later a NEW REPLACEMENT FLY ROD arrived. He called L.L. Bean as there was no paper work, could not find the involve he wanted to pay. He was told they replaced the fly rod as good will.

Randy to this day continues to deal with L.L. Bean because of the fly rod they replaced. That was over 20 years ago.

 

[Insipid Moniker]

No. Absolutely not. This is an absurd request and should be treated as such. If a new product comes with a flaw, PLEASE TELL US. That's how we can tell endemic problems from the occasional lemon that slips through.

Sure, contact the company and don't be a jerk about the whole thing, but YOU DON'T OWE THE MANUFACTURER ANYTHING! If you want to be able to make intelligent and informed purchases, share your experience before contacting the company, what the experience was like contacting them and share the results of that contact.

On the same note, share if you get a good or great product from them!

 

[cncpro11]

No. Absolutely not. This is an absurd request and should be treated as such. If a new product comes with a flaw, PLEASE TELL US. That's how we can tell endemic problems from the occasional lemon that slips through.

Sure, contact the company and don't be a jerk about the whole thing, but YOU DON'T OWE THE MANUFACTURER ANYTHING! If you want to be able to make intelligent and informed purchases, share your experience before contacting the company, what the experience was like contacting them and share the results of that contact.

On the same note, share if you get a good or great product from them!

What a load of BS.
You want that kind of nonsense, go hang out in the Benchmade forum.

Those guys love to bitch and start threads about poor qc and in some cases about knives they don't even own, and then yammer on about how much better other brands are.

The manufacturers sub forums are for fans to hang out and talk about their favorite knives, not for trolling and starting hate threads which, if you read them, is what most of the complaints are.

And by the way, I have noticed that you are one that bashes EKI every chance you get, so I do understand why you would encourage such behavior in the sub forum.

 

[Akapennypincher]

What a load of BS.
You want that kind of nonsense, go hang out in the Benchmade forum.

Those guys love to bitch and start threads about poor qc and in some cases about knives they don't even own, and then yammer on about how much better other brands are.

The manufacturers sub forums are for fans to hang out and talk about their favorite knives, not for trolling and starting hate threads which, if you read them, is what most of the complaints are.

And by the way, I have noticed that you are one that bashes EKI every chance you get, so I do understand why you would encourage such behavior in the sub forum.

In a perfect world there would be no need for a warranty, customer service, recalls, or discussion forums. The World is not perfect. We would all be walking around smiling, and there would be no bad days.

Some companies have great products, and great warranties, after sales service, replacement policy's, or just do the right thing taking care of problems.

I see no problem posting your EKI knife had a problem, it was returned to EKI and they did x, y, z, and they sure are great people. Made what was wrong right. That is the good news we like hearing.

Problem is INTERNET TROLLS BASH COMPANIES WHO THEY NEVER GAVE A CHANCE TO MAKE A WRONG RIGHT, it must make them feel good or something. Maybe it is how they get satisfaction in life. Maybe it make small people feel big.

If you want to to really big, do it on Face Book like my Nephew the looser, make people thing is is big, doing well, a great father, a great husband, etc. Now of those thing he really is, and the family who see the real guy know he is the BIGGEST LOOSER!

Then there are like those those I see at the Veterans Administration Hospital & Clinic where I go. All are either Marine Recon, Special Forces, Rangers, Snipers, Navy Seal, USAF PJ's, Door Gunners, or Special Ops. Their vehicles got the decals & stickers, they wear the hats with the logos, etc. Their war stories make Rambo look like a wissy.


Met this past Saturday at my Veterinarians office as I was leaving. an Ex Navy Seal, Team Three Guy, could not recall his BUDS Class Number, or or Name of Class Mates. But did recall firing the Drager Machine Pistol when I asked him if he ever shot the Drager.

Did not have the heart to tell the guy a Drager is a Rebreather Seals, and other Spec Ops use to breathe underwater.

He was at the Vet with his sick animal. He said you Ex-Seal Brother, I replied no. Marine Corps, just a Chaplains Assistant, and smiled. Normally I would have given him a lecture, but I considered the circumstances of his sick puppy.

BTW I will now say if I get a product, or have service from some rip off join who's business plan is to screw everyone. I will warn everyone I know, in hopes of listening & them not getting shafted.

 

[pbcg]

When I first joined BFC I spent a lot of time reading first to get a feel for the place.

The one theme that remained constant, stated multiple times by mod's,super mods and others was that manufactures sub forums were NOT extensions of a companies warranty & repair department or customer service. That the company sub forum was a place for the manufacture to show case their products and to interact with their customers. And for fans to gather in one place to discuss their favorite brand.

Another common theme was complaints should be addressed directly to the company first and if still not satisfied or resolved then a thread is appropriate. That starting a hate thread should be the last resort not the first as seems to be the new trend.

The pool of users on BFC is so small that even several reports of the same issue with the same model is not enough to determine if an issue is wide spread or more then the occasional lemon. Only by contacting the manufacture directly can you truly relay to those that matter that there is a problem because they have the big picture of what going on with their products. Batches of the same model being returned or customer complaints is what gets their attention.

The point being that a companies sub forum is not a dumping ground for complaints and bashing and shouldn't be use as such.

 

[Insipid Moniker]

What a load of BS.
You want that kind of nonsense, go hang out in the Benchmade forum.

Those guys love to bitch and start threads about poor qc and in some cases about knives they don't even own, and then yammer on about how much better other brands are.

The manufacturers sub forums are for fans to hang out and talk about their favorite knives, not for trolling and starting hate threads which, if you read them, is what most of the complaints are.

And by the way, I have noticed that you are one that bashes EKI every chance you get, so I do understand why you would encourage such behavior in the sub forum.

If all you want is a hangout, that's fine, but I think a very valuable part of this community is the ability to provide feedback to other consumers and to the company. Encouraging people to remain silent about problems they may have allows problems to proliferate or gives people the impression that those issues are simply a standard when dealing with whatever brand. Honestly, it sounds like Emerson has stepped up their QC recently, an impression that I get because of people responding to those threads with something along the lines of, "I own X number of Emerson knives and haven't had those issues." My own experience has been different, but this lets me see that it's the exception, not the rule.

 

[Karda]

When I first joined BFC I spent a lot of time reading first to get a feel for the place.

The one theme that remained constant, stated multiple times by mod's,super mods and others was that manufactures sub forums were NOT extensions of a companies warranty & repair department or customer service. That the company sub forum was a place for the manufacture to show case their products and to interact with their customers. And for fans to gather in one place to discuss their favorite brand.

Another common theme was complaints should be addressed directly to the company first and if still not satisfied or resolved then a thread is appropriate. That starting a hate thread should be the last resort not the first as seems to be the new trend.

The pool of users on BFC is so small that even several reports of the same issue with the same model is not enough to determine if an issue is wide spread or more then the occasional lemon. Only by contacting the manufacture directly can you truly relay to those that matter that there is a problem because they have the big picture of what going on with their products. Batches of the same model being returned or customer complaints is what gets their attention.

The point being that a companies sub forum is not a dumping ground for complaints and bashing and shouldn't be use as such.

This is the correct thinking. A Manufacturer, Knifemaker...etc. should always be contacted first to resolve any issue BEFORE posting a thread on any forum.
It's about courtesy. (which is about as common as "common sense" these days.)
Too many people post scathing threads and then expect the representative to be happy about servicing them after they've taken the time to potentially hurt that companies business.

 

[cncpro11]

If all you want is a hangout, that's fine, but I think a very valuable part of this community is the ability to provide feedback to other consumers and to the company. Encouraging people to remain silent about problems they may have allows problems to proliferate or gives people the impression that those issues are simply a standard when dealing with whatever brand. Honestly, it sounds like Emerson has stepped up their QC recently, an impression that I get because of people responding to those threads with something along the lines of, "I own X number of Emerson knives and haven't had those issues." My own experience has been different, but this lets me see that it's the exception, not the rule.

I understand what you are saying, but remember that the manufacturer is also a part of the community and if you look at some of the recent threads not only in this forum but others as well, you will notice a trend of people starting threads with no other reason than than to bash the company...In There Own House!!!

If folks want to discuss an issue, fine, but that's not what is happening. They start a thread, complain about crappy quality, then proceed to go on about how much better and cheaper brand X is and they will never buy brand A again. And then they always end the post with something like "has this ever happened to you?"

Most of the time they won't even post pics of the problem because they "can't be bothered" or "just ain't stoked about posting pics", or some other nonsense.

Anyone who has been around for a while knows dang well that these are some of the primary reasons why the KAI forum no longer exists, and it's a damn shame.

Oh, and one more thing, anyone who's been around a while should also know that FGB&U is the proper vehicle for providing feedback.

 

[Insipid Moniker]

I understand what you are saying, but remember that the manufacturer is also a part of the community and if you look at some of the recent threads not only in this forum but others as well, you will notice a trend of people starting threads with no other reason than than to bash the company...In There Own House!!!

If folks want to discuss an issue, fine, but that's not what is happening. They start a thread, complain about crappy quality, then proceed to go on about how much better and cheaper brand X is and they will never buy brand A again. And then they always end the post with something like "has this ever happened to you?"

Most of the time they won't even post pics of the problem because they "can't be bothered" or "just ain't stoked about posting pics", or some other nonsense.

Anyone who has been around for a while knows dang well that these are some of the primary reasons why the KAI forum no longer exists, and it's a damn shame.

Oh, and one more thing, anyone who's been around a while should also know that FGB&U is the proper vehicle for providing feedback.

100% agreed, there have been several threads that are, at best, tone-deaf or, at worst, just trolling.

 

[Secret_77]

You would be surprised what you can get from a company / customer service with a little honey... (I'm sure some of you can say the same) I've gotten repairs, replacements, upgrades, tshirts, hats, and call any time ! Not all knifes but outdoor activity stuff with forum representation. Guns, knives, fishing, etc... mostly good people that don't want to sell or ship bad product.