Begg Knives - GREAT Customer Service???

L

Luckyleo

Joined
Nov 9, 2012
Messages
90
Yep, That's what I would call it. Ordered one of their Begg 2.0 from the HQ and received it last Tuesday. This is my 4th Begg knife and I immediately knew that there was a problem with the lock-up. I called HQ and they said that I would have quicker service if I called Begg Knives directly. I did that right away. The phone rang but no one answered. I tried one more time and again, no answer. I thought I'd give it up and try again the next day. I went to my local watering hole and was sitting there with my buddies when my phone rang. It was Mark Begg. He said that he walked by the phone in the shop and saw a number that had called a couple times, so he called that number back. He had no idea who I was, or why I called....

I explained my situation and he apologized for the problem. He said I should send it back, and that he would personally fix it. Also offered to give me a free tee shirt when he sent it back. He also gave me his personal cell phone with an offer to call it anytime I needed anything from Begg Knives. Also gave me his personal email address. I sent the knife back and they received it Friday. Got a phone call from Mark this afternoon. He fixed the knife, and was sending it back to me, and wanted to know what tee shirt size I wore. They had it less than 1 business day and it's back to me.

Can't ask for more than that IMHO..........

Leo
 
Well I certainly hope this is a sign of a change for the better. While I would never expect this high of a level of customer service with every single situation I hope that it is a sign they would like to do better. My customer service experience with them was quite the opposite and it was bad enough that I am not sure I could try them again. To be perfectly fair though I was never even able to get a hold of mark. The person I dealt with seemed to not want to bother anyone with my issues and therefore ignored me completely. I would have LOVED to been able to deal with Mark. He seems really good with customer service. And he seems to really have developed a passion for knives and he believes in what he does. I truly feel If i had been able to deal with him I might still have my bodega. He seemed a bit goofy in that blade brothers show but he seems to have a big heart. And IMHO even with what little I know about those guys he seems like the perfect person to be handling customer service issues.
 
It almost makes me want to buy one of their knives after hearing this...
 
PURPLEDC said:
Well I certainly hope this is a sign of a change for the better. While I would never expect this high of a level of customer service with every single situation I hope that it is a sign they would like to do better. My customer service experience with them was quite the opposite and it was bad enough that I am not sure I could try them again. To be perfectly fair though I was never even able to get a hold of mark. The person I dealt with seemed to not want to bother anyone with my issues and therefore ignored me completely. I would have LOVED to been able to deal with Mark. He seems really good with customer service. And he seems to really have developed a passion for knives and he believes in what he does. I truly feel If i had been able to deal with him I might still have my bodega. He seemed a bit goofy in that blade brothers show but he seems to have a big heart. And IMHO even with what little I know about those guys he seems like the perfect person to be handling customer service issues.
Click to expand...

Hey Purple! I figured you would see this and weigh in. I was talking to a fellow at another custom knife retailer and he said that the customer service had indeed improved greatly over the last few months (Not sure exactly how long ago he noticed the change). He thought that they were overwhelmed with volume after the TV show, but now they were back on track. We all hope it continues.
 
The only Todd Begg that I've owned was a new mini-Glimpse. It seemed to be a great knife in terms of design and materials.
I really like the characteristic design of his folders.
 
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