Benchmade customer service...

steve itm

steve itm

Joined
Mar 9, 2014
Messages
236
I emailed Benchmade twice over a 3 week period about an issue I'm having with my 755 mpr lock up and I still haven't received a response !!! Is that normal...I know, I can call which I will most likely do at some point but was just curious if anybody else had an issue getting a response from them...AND is it possible they would exchange a knife for a different model...THANKS
 
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I call them each and every time and they answer the phone each and every time.
They won't exchange your knife unless there is a manufacturing defect they can't fix and won't exchange it for a different model unless the model you sent in is no longer available.
Generally speaking.
 
I've never heard so many bad things about any other companies costumer service than Benchmade. All my knives from them have been perfect except out of box dull edges. What is wrong with the lock up on your knife?
 
Benchmade's CS is excellent IME. The first email I sent them took a week or two but after that it has been within a day. I've called them and if they didn't answer they called me back. I am usually able to get someone on the line. I love their knives and their CS. Great company.
 
Any time I've ever had a question or wanted different clips for a knife, etc., I just called them during business hours and spoke with somebody on the phone. Very simple, all positive. :thumbup:
 
For the amount of time it took to start this thread, I'd have picked up the phone and had it all sorted out.
 
Why oh why do people want to email. Do people just think that is the best way? Maybe it's because I'm 40 years old but dang, use the phone. I never email them, I always call both Benchmade and Spyderco. I get to talk to someone almost instantly and everything is taken care of.
 
Give them a call. I've had them service multiple knives for me in the past few months and every time they went out of their way to do a great job and to maintain proper communication. They actually even called me! They are running behind now and email is probably going to be a lot slower than speaking to a person.

With those email contacts, one really does not know if the message was even received in full, or if contact info correctly attached itself to the document. It's more surefire to just call so you can be sure you have a reference to speak with and can give them whatever info they need on the spot. I would advise it even more so in your case because this sounds like a more complicated issue than what back and forth emails will take to handle in a single call.

In most cases, emails I have sent have been responded to within 2 business days. There were a few instances in which they did not email me so I just called and they took care of the issues on the spot.
 
David Lowry said:
Why oh why do people want to email. Do people just think that is the best way? Maybe it's because I'm 40 years old but dang, use the phone. I never email them, I always call both Benchmade and Spyderco. I get to talk to someone almost instantly and everything is taken care of.
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Ya i would also say call. My emails never get answered in any companies costumer service unless i send about 50 emails in one day. That's why i always call now. When is comes to CS you gotta be persistent. Never had to wait longer than 1/2 hour for somebody to pickup from CS while on hold and that's better than sending a millions emails before you get an anwser.
 
David Lowry said:
Why oh why do people want to email. Do people just think that is the best way? Maybe it's because I'm 40 years old but dang, use the phone. I never email them, I always call both Benchmade and Spyderco. I get to talk to someone almost instantly and everything is taken care of.
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Look i just asked a question..!!!! I was on their web site opening an account so i sent them an email.. When i didn't get a response i tried again for the hell of it...I said i was going to call..!!!!!!! :mad: I really don't think it's because your 40 either ...I'm 42 I remember when their was no email or cell phones or car starters etc..etc..etc..
 
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neuron604 said:
i call them each and every time and they answer the phone each and every time.
They won't exchange your knife unless there is a manufacturing defect they can't fix and won't exchange it for a different model unless the model you sent in is no longer available.
Generally speaking.
Click to expand...

thank you...
 
Ulf Krogstad said:
I've never heard so many bad things about any other companies costumer service than Benchmade. All my knives from them have been perfect except out of box dull edges. What is wrong with the lock up on your knife?
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I have lock rock....even after adjusting the stop pin..?? After doing some research I seen it's been an issue with other 755mpr's...
 
Were you as rude in the email as you're acting toward the folks trying to help you here? That may be the problem.

I've emailed benchmade twice for warranty issues. Only took a few days each time.
 
bluemetalchurch said:
Benchmade's CS is excellent IME. The first email I sent them took a week or two but after that it has been within a day. I've called them and if they didn't answer they called me back. I am usually able to get someone on the line. I love their knives and their CS. Great company.
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That's cool.....Yeah I'm going to give them a call...The 755 is my 1st Benchmade, glad to hear their CS is good....Thanks man
 
spketch said:
Were you as rude in the email as you're acting toward the folks trying to help you here? That may be the problem.

I've emailed benchmade twice for warranty issues. Only took a few days each time.
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Really........I asked a question....and i get smart response's back....and no I wasn't rude in my email to Benchmade
 
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