Benchmade No international support

A

Aussie212

Joined
Mar 1, 2020
Messages
3
I just recently bought a Benchmade 551 griptilian. I’m from Australia so I can’t call there American number I just wanted one pocket clip but every time I email them they tell me I need to call them and send me a link
https://www.benchmade.com/part-requests
And it says
FOR INTERNATIONAL CUSTOMERS:
PLEASE CONTACT OUR INTERNATIONAL SALES TEAM AT INTERNATIONAL@BENCHMADE.COMWITH YOUR PARTS REQUEST. WE ARE CURRENTLY UNABLE TO PROCESS THESE REQUESTS OVER THE PHONE.
So I send a email to that email address and they reply back telling me to call them with the exact same message what am I supposed to do?
 
Aussie212 said:
I just recently bought a Benchmade 551 griptilian. I’m from Australia so I can’t call there American number I just wanted one pocket clip but every time I email them they tell me I need to call them and send me a link
https://www.benchmade.com/part-requests
And it says
FOR INTERNATIONAL CUSTOMERS:
PLEASE CONTACT OUR INTERNATIONAL SALES TEAM AT INTERNATIONAL@BENCHMADE.COMWITH YOUR PARTS REQUEST. WE ARE CURRENTLY UNABLE TO PROCESS THESE REQUESTS OVER THE PHONE.
So I send a email to that email address and they reply back telling me to call them with the exact same message what am I supposed to do?
Click to expand...
I really don't know what to tell you, other than keep trying at that email address. I am in Canada and have contacted them for a successful resolution at least 6 or 8 times and have received whatever I have requested.

I can say that I have never gotten any reply through their web contact form and have used the international@benchmade.com address successfully. However, it sometimes took a couple of attempts but it all worked out. Maybe you hit them at a bad time?
 
TonySal said:
Go online and get a good quality non-BM clip!
Click to expand...

I will if I have to but I’m in Australia and the shipping from the US is more expensive then the pocket clips worth. I don’t really want to be paying 50 usd plus on a pocket clip when the knife is only worth 110 usd. There’s no company in my country that sells replacement clips for Benchmade knifes. I guess I will just use this as an excuse to buy a different a knife.
 
Aussie212 said:
I will if I have to but I’m in Australia and the shipping from the US is more expensive then the pocket clips worth. I don’t really want to be paying 50 usd plus on a pocket clip when the knife is only worth 110 usd. There’s no company in my country that sells replacement clips for Benchmade knifes. I guess I will just use this as an excuse to buy a different a knife.
Click to expand...
I feel your pain and also scrapped the idea of any more bm knives
 
I was serious, if you can from Down Under- I googled something like- knife parts? Got a nice deep carry ti for my Bm 550 grip and a blue ti screw replacement set...
Good luck
Also... we have some carry issues you may have heard about. Lol
I have used a mini grip with no clip so as not to be seen.......
 
Aussie212 said:
I just recently bought a Benchmade 551 griptilian. I’m from Australia so I can’t call there American number I just wanted one pocket clip but every time I email them they tell me I need to call them and send me a link
https://www.benchmade.com/part-requests
And it says
FOR INTERNATIONAL CUSTOMERS:
PLEASE CONTACT OUR INTERNATIONAL SALES TEAM AT INTERNATIONAL@BENCHMADE.COMWITH YOUR PARTS REQUEST. WE ARE CURRENTLY UNABLE TO PROCESS THESE REQUESTS OVER THE PHONE.
So I send a email to that email address and they reply back telling me to call them with the exact same message what am I supposed to do?
Click to expand...
Try this email address : i@benchmade.com
Previously when I emailed them at international@benchmade.com, they replied me promptly with this address. My last successful email contact with them was last week using this address.
 
colin.p said:
I really don't know what to tell you, other than keep trying at that email address. I am in Canada and have contacted them for a successful resolution at least 6 or 8 times and have received whatever I have requested.

I can say that I have never gotten any reply through their web contact form and have used the international@benchmade.com address successfully. However, it sometimes took a couple of attempts but it all worked out. Maybe you hit them at a bad time?
Click to expand...

Even in the USA chances are you won't get a response by filling out the BM web form. The email may or may not work. I had some email communications with Benchmade. The first one never got replied. The second one, after a couple of exchanges, also stopped for no reason. It seems they really prefer people to call them.
 
Yeah they did finally email me back saying
I did not realize you are international. Apologies.
Thank you for providing your information.
I have placed the request for you. Please allow 2-4 weeks for processing and international delivery.
So all good I did email the international address but must have been a glitch.
 
Aussie212 said:
Yeah they did finally email me back saying
I did not realize you are international. Apologies.
Thank you for providing your information.
I have placed the request for you. Please allow 2-4 weeks for processing and international delivery.
So all good I did email the international address but must have been a glitch.
Click to expand...

Try this one Digger, it's BM's DDI number,
+15036556004 it'll get you straight through,
 
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