Benchmade Rift Issues

Joined
May 5, 2013
Messages
364
Just got a new Rift. It is an awesome knife!

But, I have noticed an issue with the blade. The bevel grind is uneven - check out the picture. Has anyone else notice this issue? Is this a warranty issue? I would expect that a $135 knife would have a precision grind on it. And, the tip looks like it was burned during the grind process. Please let me know what y'all think...

950RiftPhoto.jpg

RiftTip.jpg
 
It's a production knife-- would cost much more if it wasn't. Grinds vary and unless it was unusable, I wouldn't consider this a warrantee issue (nor methinks would BM).
 
Might want to just touch up the edge on a Sharpmaker or something similar if it bugs you. I touched up my Rift almost immediately after getting it and have been very happy with the touched up factory edge.
 
Yeah the grind issue is small, but the burned tip is kinda bush league for a maker like BM. I really dig their knives and the Rift is no exception, just want to make sure it isn't a dud. Burnt tip could mean weak tip...
 
Forget that, guys get paid to sharpen, not burn tips. QC gets paid to catch a knife with a messed up sharpening job.

Contact Benchmade by telephone and let them know you'd like to have the blade replaced under warranty.

I'm a Benchmade fan... I wouldn't accept that edge from them or Spyderco or Kershaw... Any company that has warranty service that doesn't require blood rituals... That's why I buy from trusted companies that stand behind their products.
 
Gotta do what ya gotta do.... The edge wouldn't bother me. Heck, I probably would have never caught that.
Tip? Eh, maybe. I wouldn't send it back for the edge.
 
The blade grind wouldn't bother me a whole lot, on the very rear part you'll see most knives either not sharpen enough, or sharpened too much. I've seen very expensive knives where the last 1/4" of blade wasn't even useable because it was not sharpened it's entire length (Hogue, Reeve, ZT, BM, etc.). Spyderco is one of the few that's really good at sharpening the entire edge. My guess would be they are sharpening the blades after assembly and some designs might not allow as easy of access to the entire edge especially the rear towards the handle perhaps? The minute unevenness I wouldn't worry about as others have said it's hand sharpened and no doubt by a big fast grinder so that's bound to happen.

What would really concern me, and I'm not a metallurgist is the burnt tip. Again I don't understand the sharpening process but are they really discoloring the metal itself or is it simply a burnt sharpening oil etc. used in the process. My concern would be if they are getting it so hot as to truly discolor the metal is that not changing the temper/heat treat of the edge?

If it was me I'd send it back for the burnt tip and mention the grind, and this is why. First it seems we are seeing more and more burnt edges, perhaps they are in too big of a hurry, perhaps they are not being as picky about QC in order to improve profits (less scrapped blades) etc. However, I think it's important that if there's any issue with these knives they be sent back if for no other reason to send a message to the companies that improve QC. In the past on a knife like this I'd have just accepted it, sharpened it, and used it, but in reality that's sending the message to the company that it's okay and there's no issue. These days I'm more picky and if it's not right I send it in and give the company the chance to correct it.
 
I think that if you have a warranty issue, something bothers you, or you aren't sure.

You should contact Benchmade customer service, Warranty / Repair Department.

http://www.benchmade.com/services/warranty.aspx

1-800-800-7427

This way you can talk to someone who can actually help you with your issue fairly quickly. Insted trying to figure out what to do. I've found it helps to ask for a tech in customer service. You can even send them your pic's and get an opinion pretty quickly.

Also, keep in mind, with the exception of adjusting a few screws, putting back a spring that popped out of place, or sharpening out a grind your not happy with, your pretty limited as to what you can "fix" on your own anyway. Best to let the professionals help. They have an entire department dedicated to Warranty / Repair and they always answer their phone. Not to mention Benchmade CS is some of the best in the business. Their sure to take good care of you.

All the best!
 
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