I recently shipped my 940 off to benchmade for broken omega springs and received it back today. I was so fired up to get it back, and was impressed that my knife was cleaned, oiled, sharpened, and has new omega springs. However, as I opened up the knife my first impression was...that's not my 940! The wear pattern on the clip is different and there are new scratches on the aluminum frame that definitely looks different. Has anyone else seen anything like this?
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Benchmade Warranty/Repair
- Thread starter Texan1219
- Start date
- Joined
- Nov 9, 2009
- Messages
- 44,314
Somethings I do whenever I send a knife back for a tune up or warranty repair. I never assume "they know":
1. Put a strip of blue painters tape with my RMA# across the cutting edge of the blade. If no RMA is given, then i write my name on the tape.
2. I also put a string tied price tag type thing through the lanyard hole with the RMA# or my name.
3. I've used adhesive address labels as well on the blade so they know who's knife it is.
4. Include a typewritten letter with all your contact information at the very top, including a phone number. Explain in detail what you want done and not done to the knife. Describe the problems, and how they can replicate them if any. Provide instructions to contact you via phone or email if any problems cannot easily be repaired, or if the best option is replacement.
Again, the trick is never to assume that any manufacturer will know what is wrong or who belongs to that knife. Make it easy for them to identify and fix your knife, it may mean a faster turn around time and a better job in the end.
1. Put a strip of blue painters tape with my RMA# across the cutting edge of the blade. If no RMA is given, then i write my name on the tape.
2. I also put a string tied price tag type thing through the lanyard hole with the RMA# or my name.
3. I've used adhesive address labels as well on the blade so they know who's knife it is.
4. Include a typewritten letter with all your contact information at the very top, including a phone number. Explain in detail what you want done and not done to the knife. Describe the problems, and how they can replicate them if any. Provide instructions to contact you via phone or email if any problems cannot easily be repaired, or if the best option is replacement.
Again, the trick is never to assume that any manufacturer will know what is wrong or who belongs to that knife. Make it easy for them to identify and fix your knife, it may mean a faster turn around time and a better job in the end.
- Joined
- May 25, 2006
- Messages
- 3,982
Good stuff Charlie. I especially agree with this: "Include a typewritten letter with all your contact information at the very top, including a phone number. Explain in detail what you want done and not done to the knife. Describe the problems, and how they can replicate them if any. Provide instructions to contact you via phone or email if any problems cannot easily be repaired, or if the best option is replacement."
...and If anyone's noticed my absence, we're moving to Virginia from the SF Bay Area and it's been done on a tight budget; meaning we're doing all of the work ourselves. I own plenty of Benchmades, there's no lack...just everything is topsy and my main goal is to stay healthy through this. Knives and such take the back seat to getting enough rest and working on self-care. Anyway, there's my $.02 gents.
On sending a knife up, which I've done many times over the years, have never received someone else's. Maybe I've been lucky?
...and If anyone's noticed my absence, we're moving to Virginia from the SF Bay Area and it's been done on a tight budget; meaning we're doing all of the work ourselves. I own plenty of Benchmades, there's no lack...just everything is topsy and my main goal is to stay healthy through this. Knives and such take the back seat to getting enough rest and working on self-care. Anyway, there's my $.02 gents.
On sending a knife up, which I've done many times over the years, have never received someone else's. Maybe I've been lucky?
- Joined
- Dec 9, 2006
- Messages
- 1,389
Thank you for the outstanding and insightful advice.This should be a sticky somewhere!