Benchmade Warranty: The Best!

Joined
Sep 5, 1999
Messages
439
I lost several thousand dollars worth of great knives in a house fire last March. I was only able to find the remains of eight knives, one of which was my BM Stryker in M2 steel. I sent it to BM stating I really didn't expect them to replace the knife.....but I did sorely miss it (it was a mainstay in my EDC rotation) so it was worth a try. Yesterday, just two weeks later, I received a brand new replacement knife, shaving sharp OOTB. I still can't believe it!! That's real CUSTOMER SERVICE, and I meant to yell....:D
 
Outstanding! One of the most overused business terms is referring to our "service economy." Everytime I hear it, I have to ask "So, where's the service?" To do what they did for you shows a real commitment to not just pleasing their customers, but keeping them as well. Great story. geegee
 
Steven, I was only able to find some Spydies, a MT LUDT, an EDI Genesis II, and a couple of Schatt & Morgans out of the 60-70 knives I lost - probably due to the several minor explosions that occurred durring the six days that the fire lasted. BM is the only company I thought might honor their warranty for such an incident - I might be wrong. It certainly was an unexpected surprise!:p
 
Yup.., very impressive customer relations work by Benchmade! Thanks for sharing the story.., and I'm sorry about your other knives.., and other valuables I'm sure were lost also...


"Hunters seek what they [WANT].., Seekers hunt what they [NEED]"
 
That's great!

I think I gotta reconsider my opinion about BM's warranty since I always thought it wasn't that good because dissasembly voids the warranty, but this is something that makes me re-think the issue, very nice of them.
 
I wonder what they would do for me if I just sent them an empty Benchmade box.:D
 
You should try all the different knife companies, and let us know how it goes.

That's really cool of benchmade. I'm not sure they technically need to honor that - but, its really cool that they did.

Out of curiousity, why did your house burn for 6 days?

I'm sorry for your loss. I hope insurance covered everything.

-- Rob
 
Good to hear!

I have heard some similar stories about BM's service.

You can't even call that standing behind their product really, it's just going above and beyond the call of duty.
 
You're right, Rob, they certainly didn't have to honor my "claim", and I told them them I didn't expect them to, and would continue to buy BM knives, regardless. That's why I'm posting here...just to let everyone know what kind of company you're dealing with when you buy a BM knife. And I certainly have no ties with BM and was not prompted to make this post.
I live in very rural area serviced only by a small volunteer fire dept. that doesn't use any chemicals, only water - and limited amounts of that. That's why it took them six days to finally put the fire out.
 
Originally posted by shivey

I live in very rural area serviced only by a small volunteer fire dept. that doesn't use any chemicals, only water - and limited amounts of that. That's why it took them six days to finally put the fire out.

Most structural fires are fought using only water. AFFF foam is typically used when large amounts of petroleum fuel is present (I. E. Aircraft or refinery fires, and the like). We do use whats called 'wildland foam' on occasion, as it acts as a wetting agent when mixed with water, dispersing the water deeper into the burning material. It is usualy reserved for wildland fires, but is gaining popularity for structural fires as well. It's very expensive, so it is used only when necessary. (At least here)

I'm suprised your fire department doesn't have mutual aid agreements with neighboring fire dept's, which can put more equipment & manpower at the scene. Being a rural area, I'm sure your dept has some sort of tanker/tender with several thousand gallons of water aboard, or the ability to call one when needed.

Seems odd that a typical house fire would burn for six days. if proper tactics are used at the onset, a typical house fire can be controlled & extinguished with a suprisingly small amount of water.

It sounds like it smoldered for that long, but didn't actually burn that long, especially if it was an old house, with sawdust insulation.
 
Shivey,
Sorry for your loss!! That is an amazing story, BM really did a nice thing to replace that knife. I hope things go quickly as far as new home etc. Mike, thanks for what you do!!! I guess thanks to all who are in the positions of Fire fighting and Law enforcement, you make a huge sacrifice we all appreciate! dtsoll
 
Mike, my fire dept. is only 2 1/2 mi. from my home, but it took the truck 25 min. to respond because the guy was running errands with it 30 mi. away. When he finally got here, he just pulled half way into my gated entrance because he was afraid to drive under the electric line that was firmly attached to a pole 30 yds. from the house. In doing so, he blocked access to the two other trucks which arrived shortly afterwards. By the time he unravelled 100 yds. of hose and began to ffight the fire, the strong March winds were taking their toll. Then it turned out his tank was nearly empty and he was only able to squirt water for maybe 2 or 3 mins.. So by the time he got his truck out of the way and the other trucks went ahead and pulled on up into my driveway beside the house, it was too late. The 100 yr. old frame home was constructed from hand-hewn oak studs, solid plastered walls, and had that kind of insulation that looks like minced up newspaper. Everyday, usually at night, new fires would flare up and the firemen had to return to put them out. Plus, it probably didn't help that the home was jam-packed with antique furiture and quilts, along with enough material to modestly stock a Jo-Ann Fabrics. Along with everything else (I was lucky to get the dogs out) I also lost all my guns, including two Belgian Brownings. Fortunately, though, we all survived - except my wife's cat - and we have a beautiful new home with new furniture. Sure glad I paid those insurance premiums.
 
Back
Top