Benchmade Warrenty

Elefantener · Jul 18, 2014

Unfortunately, my benchmade 2750 omega spring broke or poped off (its an auto so I am not going to take it apart). How do I begin the process to send it back?

AxisFan · Jul 18, 2014

There're instruction on the Benchmade website, but since it's an auto you might have to get it sent in by a dealer. Given that - it's probably best to get your information directly from Benchmade.

Elefantener · Jul 18, 2014

thanks

loonybin · Jul 18, 2014

Are you LEO/Military? Are you in Oregon? If both A and B are "No" then you will have to find a Benchmade dealer to send it in for you and receive it back.

pnsxyr · Jul 20, 2014

loonybin said:
Are you LEO/Military? Are you in Oregon? If both A and B are "No" then you will have to find a Benchmade dealer to send it in for you and receive it back.

This.

I am guessing you probably know this already, but it is important to make sure as Benchmade, by law, cannot return the knife provided you are not ACTIVE LE, military, or certain first responders under Federal agencies unless you live in their home state. Even if autos are legal in your state (provided it is not Oregon), I do not believe Benchmade can return the knife directly to you because the statute which controls all of this is technically an interstate commerce law more so than a knife law (you would have to verify this to be positive.)

Their warranty and customer service is fantastic (they will fix the knife and send it for you, and they pay for return shipping) but they cannot do anything regarding the law.

Elefantener · Jul 23, 2014

I spoke with AGR Outdoor's and was told to write a note about how I live in Texas and have them ship it back to the DEALER (AGR Outdoor's).

pnsxyr · Jul 23, 2014

While if an AD tells you that it is almost certainly true, I would still verify directly to Benchmade to be 100% if it were me, personally.

Elefantener · Jul 23, 2014

I was going to do that in the morn'. I'll update the thread of my finds.

Elefantener · Jul 23, 2014

So I called Benchmade and I got a mixed answer, the form would need the dealer information and I shouldn't do this. This is turning into a PTA, I'll just go to the dealer and pay him whatever to help me fix this. What a nightmare...

pnsxyr · Jul 23, 2014

Yeah...unfortunately, that's the way it is with autos. It's quite more of a pain than their manual counterparts with the outdated law with very ambiguous wording. Our government at "work"

Redmasta · Jul 24, 2014

Yeah the whole thing with sending in autos is pretty ridiculous. You can send a pistol in for repair and get it sent right back no issue; literally have it sitting on your doorstep for you when you get home.

pbcg · Jul 24, 2014

Redmasta said:
Yeah the whole thing with sending in autos is pretty ridiculous. You can send a pistol in for repair and get it sent right back no issue; literally have it sitting on your doorstep for you when you get home.

Really? and I'm asking seriously. Anytime I've had to send a pistol threw the mail (UPS) I had to do so threw an FFL holder.

What state are you in?

ETA: It's been some time since I've done this but when I've returned pistols to S&W and Les Bear they required I go threw an FFL dealer if returning the whole gun or receiver. Parts, other then the receiver I could mail in or order with no special arraignments but the whole gun required I go threw a dealer.

Redmasta · Jul 24, 2014

pbcg said:
Really? and I'm asking seriously. Anytime I've had to send a pistol threw the mail (UPS) I had to do so threw an FFL holder.

What state are you in?

ETA: It's been some time since I've done this but when I've returned pistols to S&W and Les Bear they required I go threw an FFL dealer if returning the whole gun or receiver. Parts, other then the receiver I could mail in or order with no special arraignments but the whole gun required I go threw a dealer.

I live in Georgia. If you read on S&W website about shipping in a firearm for service they don't mention going though an FFL. Maybe it was the state you live in? I sent in a Kahr PM9 for warranty work and it came right back to me.

I've also sold several firearms online and send them myself directly to FFL's. In Georgia you can also sell face to face without even going through an FFL.

AxisFan · Jul 24, 2014

I've always heard (but don't have the regulations in front of me) that an individual is allowed to send to and receive a firearm directly to and from the manufacturer when sent in for work. The problem is if it's a handgun, you have to pay FedEx or UPS outrageous fees as only an FFL can send it using USPS.

pbcg · Jul 24, 2014

Redmasta said:
I live in Georgia. If you read on S&W website about shipping in a firearm for service they don't mention going though an FFL. Maybe it was the state you live in? I sent in a Kahr PM9 for warranty work and it came right back to me.

I've also sold several firearms online and send them myself directly to FFL's. In Georgia you can also sell face to face without even going through an FFL.

Maybe it was the staes requirement?

I transferred a pistol (gift) from NY to MA and had to go threw an FFL dealer on both ends.

When I lived on Governor's Island ( 1989-1994) if I recall, that's when I sent a couple of pictols in for warrenty repair and was told by both that I had to go threw an FFL to mail it. Governor's Island was a militray base at the time in the middle of New York harbor and exempted from city and state laws but prehaps the manufatures didn't know that?

Les Bear used to make all the pistols for our shooting team for the camp Perry matchs and he required it.

When I mailed firearms in my "Official capacity" to other units I could do so as long as I followed federal guidelines but privately owned always had to use an FFL...

Interestig...

Redmasta · Jul 24, 2014

I believe the only time you can take possession of a firearm across state lines without going through an FFL is when like AxisFan said it is sent to the manufacture for work and back to the original owner. Otherwise any transfer of possession across state lines needs to be done through an FFL.

pbcg · Jul 24, 2014

Well, I find myself interested in the subject again. Although I haven't and don't plan on mailing any firearms in the near future I'm going to do some research and see what the laws are these days. Like I said it's been a while.

Sorry for taking this off topic. Didn't mean to derail the thread.

loonybin · Jul 25, 2014

AxisFan said:
I've always heard (but don't have the regulations in front of me) that an individual is allowed to send to and receive a firearm directly to and from the manufacturer when sent in for work. The problem is if it's a handgun, you have to pay FedEx or UPS outrageous fees as only an FFL can send it using USPS.

This. Only long guns can be shipped USPS by an individual. A FFL can ship any gun through USPS. FedEx and UPS have chosen to require overnight shipping on pistols, so it is often less expensive to go through your FFL even when it isn't required.

pbcg said:
Maybe it was the staes requirement?

I transferred a pistol (gift) from NY to MA and had to go threw an FFL dealer on both ends.

When I lived on Governor's Island ( 1989-1994) if I recall, that's when I sent a couple of pictols in for warrenty repair and was told by both that I had to go threw an FFL to mail it. Governor's Island was a militray base at the time in the middle of New York harbor and exempted from city and state laws but prehaps the manufatures didn't know that?

Les Bear used to make all the pistols for our shooting team for the camp Perry matchs and he required it.

When I mailed firearms in my "Official capacity" to other units I could do so as long as I followed federal guidelines but privately owned always had to use an FFL...

Interestig...

The problem is in red.

In the free states, you don't have to do that. The buyer/giftee has to receive it through an FFL if crossing state lines, but here in the free states, the individual can mail the pistol to the FFL. Here in KS, if I were to sell a pistol to someone in... say... Georgia, I can mail it to the FFL that the buyer chooses to receive the pistol. I don't have to go through an FFL unless I want to send it through USPS to save money.

JBjunior · Jul 27, 2014

loonybin said:
This. Only long guns can be shipped USPS by an individual. A FFL can ship any gun through USPS. FedEx and UPS have chosen to require overnight shipping on pistols, so it is often less expensive to go through your FFL even when it isn't required.

The problem is in red.

In the free states, you don't have to do that. The buyer/giftee has to receive it through an FFL if crossing state lines, but here in the free states, the individual can mail the pistol to the FFL. Here in KS, if I were to sell a pistol to someone in... say... Georgia, I can mail it to the FFL that the buyer chooses to receive the pistol. I don't have to go through an FFL unless I want to send it through USPS to save money.

While I agree those are states I would choose not to live in due to their gun laws, it is more to do with not understanding the law. Any FFL can receive from an individual, many just choose not to because it isn't worth the risk to them to find out the law and take a chance with something they have never done before. Without looking up the laws for that specific state, usually there isn't much in regards to FFL holders, I have come across that in different states that had wonderful gun laws and FFLs just didn't know that they were allowed to receive from individuals.

To add, an FFL is only needed when a gun is changing ownership. You can mail it to yourself across state lines (and back), you can send it for repair work (and back) but anytime it will be changing ownership, even as a gift, it will need to go through an FFL on the receiving side.