Best warranty in the business? Yes!

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sticktodrum

sticktodrum

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This is a bit old, as it happened a month or so ago. I never got to posting a video about it until now, but I feel it's still relevant since I remember seeing some videos where people would say they doubt ZT/Kershaw would go to these lengths for a customer.

This goes to show that they care very much about their customers and their knives. That's not to say other companies don't, but I don't put as much trust in any other company to help me out like ZT/Kershaw.

[video=youtube;IrP45GnrsgY]https://www.youtube.com/watch?v=IrP45GnrsgY[/video]
 
+1 I bent a pocket clip on my 0560 and they sent me 2 no questions asked. The screws that came with them were very short but luckily the decent long ones that came in the knife were still usable
 
They have the One of the best Customer Service Departments in any industry. I've had nothing but good dealings with them. And its nice to still be able to talk to another person and not a robot.
 
The warranty, under law, would be the written terms and conditions as to how the company will deal with problems, or perceived problems, with the product, as disclosed prior to sale.

Care, courtesy, and the quality of the people that administer the warranty -- all are important , perhaps more important than the actual warranty. None are the warranty.

How is Kershaw's warranty the best in the business? Really.
 
Perhaps it should have been worded customer service as they extend their warranty well beyond what is written in their terms and conditions. In this aspect you will not find any production knife manufacturer that exceeds KAI USA.
 
Thomas Linton said:
The warranty, under law, would be the written terms and conditions as to how the company will deal with problems, or perceived problems, with the product, as disclosed prior to sale.

Care, courtesy, and the quality of the people that administer the warranty -- all are important , perhaps more important than the actual warranty. None are the warranty.

How is Kershaw's warranty the best in the business? Really.
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It's been said by Thomas W that for Kershaw/ZT, every warranty case if different. In all of mine, they've been the best of any knife company. That's how.

The people are fantastic, but that's independent of the warranty case of my knife. The written warranty is rather standard, but the implied warranties are far above it.
 
I have to agree, had i blade that broke, probably outside their actual warranty standards and promises. They replaced, without question and took care of me beyond what i had expected. Always answer the phone and help thorough Facebook and email. Wonderful ppl and customer service. I'm a customer for life
 
sticktodrum said:
It's been said by Thomas W that for Kershaw/ZT, every warranty case if different. In all of mine, they've been the best of any knife company. That's how.

The people are fantastic, but that's independent of the warranty case of my knife. The written warranty is rather standard, but the implied warranties are far above it.
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The only "implied warranties" are those implied by operation of law (the Uniform Commercial Code) such as the implied warranty of merchantability that exists in every state in every sale of goods -- unless expressly disclaimed prior to sale.

You may mean that KAI does more than they have to. Or you may not.
 
My only dealings with them is I asked for an extra torsion bar for my Piston. I own two, and one of em has a sluggish AO, not sure if its the torsion bar but when I have the blade centered and solid, it isnt snappy like the other annoyingly slower than a manual. I should be receiving it soon. Emails were fast n direct.
 
Thomas Linton said:
The only "implied warranties" are those implied by operation of law (the Uniform Commercial Code) such as the implied warranty of merchantability that exists in every state in every sale of goods -- unless expressly disclaimed prior to sale.

You may mean that KAI does more than they have to. Or you may not.
Click to expand...

Come on man, you know what he is saying...
 
bad_juju said:
Come on man, you know what he is saying...
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No. I truly have no idea. How could I? When words with many-decades-long history of standard meanings regarding the sale of goods all over the U.S. (and DC and PR) are used to mean something different, I can only guess about non-standard meanings.

How many companies, I wonder, would agree that they implied something over and above what they actually write about warranties on their products? Well, here is what the company actually says:

Limited Lifetime Warranty

Zero Tolerance Knives carry a limited warranty for the lifetime of the original owner, except when stated otherwise. Our products are guaranteed to be free from defects in original material and construction and to perform as advertised when properly used and maintained. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction. This Limited Lifetime Warranty is non-transferable and does not cover normal signs of wear, rust, or damage/breakage due to improper use or maintenance. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.
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[emphasis added]

So, as usual, I have no idea what was meant by "implied warranties" without asking, especially where the company went out of its way to expressly disclaim any such warranties (in fairly standard language).

Of course, if the above is not disclosed to the customer prior to sale, it is legally meaningless in attempting to avoid the warranty of merchantability implied by law in all states. That has been the law for generations. So ask yourself why makers and sellers routinely throw it out there inside the box or on a website - in short, post-sale? Presumably, some lawyer type suggested it in the hope that it influences your behavior by misleading you about your rights.

In the end, experience of behavior is usually more important than formalities so long as the same decision-makers remain in place.
 
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