This and another thread like it seem to be addressing a bigger issue that knife makers are going to have to address....like it or not.
22 years ago when I first started selling knives, the second question after "how much" was "are they a voting member in the Guild"?
15 years ago when I first started selling ABS type knives the second question was "are they a Master Smith".
Today, no one asks if they are a voting member in the Guild. With well over 500 "Voting Members" being a voting member has become irrelevant.
Today with over 110 Master Smiths and an equal number of Journeyman Smiths (and the number increases every June). As I have stated before the ABS and its membership do a fantastic job of training knife makers. To the point that within 5 years there will be 150+ MS and 200 JS makers out there.
Threads that point out "Good, Bad or Ugly" will grow to have a greater influence on purchases. Therefore it is incumbent upon the makers to act in a more Business Like manner.
This includes, but it is not limited to keeping a line of communication open with their clients. As we have all seen on the GB&U forum on BF there have been numerous posts by those defending themselves. With that someone asks "if you have time to post here why is it you don't have time to answer the clients concerns?"
What many enjoy about customs knives is that your word and integrity do count for something. However, if you choose to ignore questions or do not address situations that you may feel are private. Ultimately you must answer to those who support you and your craft.
This is particularly true of ABS makers, as there is literally makers looking to take your place graduating monthly (sometimes weekly) for the ABS School in Old Washington AR. These may be students, friends, classmates or all of the aforementioned. Ultimately they are your competitors, while you may not notice or acknowledge this...the consumer does.
WWG
Always looking for the "next" maker.