Big thanks to GEC

Camillus

Camillus

Joined
Jun 3, 2015
Messages
2,119
I got a #72 in rosewood a while back which developed a flaw during use. The central pin on the backspring worked loose and started to protrude from the side of the knife as I opened and closed it. One night after a few too many drinks I decided I could squeeze it back in with my vise - bad idea. I only managed to get it back a small way and i damaged the wood scales in the process.

So back it went to GEC eith an explanation and no more than a few weeks later, here it is back in Australia at no shipping cost to me, perfectly fixed up with a new pin and even nicer looking polish on the rosewood. This is great customer service and I am happy to say my confidence in the company is also fully restored.




 
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That's great customer service! Obviously, GEC shoots for great QC out the door, but it's great to see a company jump right on an issue like that and take care of the buyer.
 
It's impressive that they go through these lengths for their customers. They have to have very low margins with so many hands touching these knives during manufacturing, the fact that they then stand behind their products to this degree is amazing.
 
It's always good to hear a positive experience from any of the big 4 traditional dealers (Queen, Case, GEC, Buck). Too often all you hear about are the problems.
 
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