BKC warranty.

palonej

palonej

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Joined
Aug 5, 2015
Messages
14,445
Hey dudes!
I sent 6 knives in for some TLC and one for warranty work.....dropped my 761 and it developed up and down play. Tried to adjust and stripped the lock pin screw.....great.
BM received my blades 6/14. They shipped them back 6/16. Wait.....what???
Yup!! All work completed, packed up and shipped in a couple days.
Damn!!!!
I am not a fan boy, but can CS be any better???
Damn!!!!
No charge for all work performed or return shipping!!
Joe
 
No joke Ulf!! I usually call and speak with Micah first.....she is awesome!!
Excellent service!
Joe


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After dealing with a few others....there is no doubt JK! 2 days to get 7 knives done?? All for free?? Literally can't ask for more!
They make a few pretty cool knives also!!!
Joe


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You can't beat their CS. I sent my 520-1101 in to them several months ago to get a thread insert in the scale replaced. Keep in mind that my scales have been custom anodized (see my sale thread below for pictures), and the thread insert was removed for the anodizing. It fell out after about 3 years, and instead of saying that the insert was loosened due to being modified and voiding the warranty (well within their rights to do so), they replaced it with no questions and complimented the anodizing work. Sadly, I will have to send in my LNIB 940-1501 that I just received for a blade replacement since their sharpening folks really messed up the edge, but I know they'll make it right.
 
My 550-1 had some serious lock stick and I shipped to them from NY they received on a Tuesday and had my knife in the mail coming back to me on Thursday (2days later)


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Here's how I view it. When I buy and use Benchmade knives, I'm not buying just a knife. I'm buying a promise. A promise that Benchmade will be with me through thick and thin. That they'll re-sharpen my knife if need be. That they'll replace the blade (for a small fee and rightly so) if it gets worn or broken. That they'll investigate and fix any issue that comes up over the life of the knife or replace the knife with one of equal value if need be.

That's the kind of customer service almost every company used to offer before we became a disposable culture. Buying goods and services used to be a process of entering into a partnership with the business you dealt with. Now, everyone I know buys a $10-15 crap knife from Walmart, uses it until it gets too dull to use then throws it away and buys the next one. And they apply this same mentality to almost every consumer product in their lives. This mentality is far more detrimental to our society than anything else I've seen.

I don't know how many of you remember the "It's True" video Benchmade produced back around 2004, but I feel a quote from Les in that video speaks volumes about BM. "Having a Benchmade is much more than just pride of ownership; it's THE tool you keep with you knowing it will work every time it absolutely has to."

I know other knife companies have great warranty and CS, but very few if any truly possess the kind of mentality that says, "we'll be with you no matter what."
 
BM warranty is a huge factor in my knife purchases. I used to buy Spyderco, but they don't even stock replacement parts aside from clips. BM knives are made to be used, Spyderco seems to be going the way of boutique/ collectors knives now.
 
MaxFisher said:
Here's how I view it. When I buy and use Benchmade knives, I'm not buying just a knife. I'm buying a promise. A promise that Benchmade will be with me through thick and thin. That they'll re-sharpen my knife if need be. That they'll replace the blade (for a small fee and rightly so) if it gets worn or broken. That they'll investigate and fix any issue that comes up over the life of the knife or replace the knife with one of equal value if need be.

That's the kind of customer service almost every company used to offer before we became a disposable culture. Buying goods and services used to be a process of entering into a partnership with the business you dealt with. Now, everyone I know buys a $10-15 crap knife from Walmart, uses it until it gets too dull to use then throws it away and buys the next one. And they apply this same mentality to almost every consumer product in their lives. This mentality is far more detrimental to our society than anything else I've seen.

I don't know how many of you remember the "It's True" video Benchmade produced back around 2004, but I feel a quote from Les in that video speaks volumes about BM. "Having a Benchmade is much more than just pride of ownership; it's THE tool you keep with you knowing it will work every time it absolutely has to."

I know other knife companies have great warranty and CS, but very few if any truly possess the kind of mentality that says, "we'll be with you no matter what."
Click to expand...

Very well said MF!! Every time I've called CS I always got a person right away. No hoops to jump through
I have never felt rushed. Never got the run around and always came away satisfied.
Been looking for a gray 470 for a while. Found one with a broken assist spring. I jumped on it knowing it will be better than new very soon! Not many broken knives out there that I would buy with confidence knowing the manuf will fix it even though I am the third owner.
We get more than knives for our money with BM!
And a quick, but vociferous shout out to Ms Micah Hunter!!! My favorite CS chick!!
Joe
 
suedeface said:
BM warranty is a huge factor in my knife purchases. I used to buy Spyderco, but they don't even stock replacement parts aside from clips. BM knives are made to be used, Spyderco seems to be going the way of boutique/ collectors knives now.
Click to expand...

I had a couple of really good experiences with Spydie CS. Had a Ti Millie that developed up and down blade play.Spoke with Charlynn and she sent me a brand new replacement!!! I was so blown away by the way she hooked me up that I sent her a nice bouquet!!! She called me to thank me and we spoke for half an hour! Cool chick! But no blade replacements!!
Joe
 
palonej said:
I had a couple of really good experiences with Spydie CS. Had a Ti Millie that developed up and down blade play.Spoke with Charlynn and she sent me a brand new replacement!!! I was so blown away by the way she hooked me up that I sent her a nice bouquet!!! She called me to thank me and we spoke for half an hour! Cool chick! But no blade replacements!!
Joe
Click to expand...
That is really cool! Had you tried to get a simple pocket clip, however, your experience would have been different when they ask how you want to pay for it...
 
Thanks for that.....didn't need a clip tho.


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loonybin said:
That is really cool! Had you tried to get a simple pocket clip, however, your experience would have been different when they ask how you want to pay for it...
Click to expand...

Spyderco sent me a clip for free but they did try to have me pay for it. Eight dollars and ninety-five cents to be exact. When I explained that I did not have my credit card with me and that I would have to call back, they said not to worry, it would be shipped at no charge.
 
Has any one sent in a Griptillain with custom scales before?


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I just read recently that someone did and BM didn't have a problem with it.
If you're worried, just give them a call before you send it in. Explain what you need done and about the scales.
Good luck!
Joe


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I suppose my question fits here. On my 477-1 Emissary one of the pocket clip screws striped SLIGHTLY as I tried to change the clip to the other side. I could probably get if out it if I was truly determined but I really don't want to risk damaging my favorite knife further. Does anyone have experience with this kind of repair under Benchmade's customer service? If they could extract the screw and provide me with one new screw I would be the happiest camper, but I don't know if the warranty was voided by my attempted pocket clip reversal. Does anyone have experience with a similar situation?
 
cbking said:
Has any one sent in a Griptillain with custom scales before?


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Click to expand...
It will depend on what you need done. They pretty much don't care as long as the mods aren't the cause of the warranty claim. I sent in my Presidio with custom anodized scales and they complimented the work.
 
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