BM forum problems

M

mylest

Joined
Nov 17, 2016
Messages
177
Anyone else having problems with benchmadeforum? It’s asking me to sign in but the redirect page it brings me to doesn’t look legit.
 
The new interface requires registration. No more perusing the forum for us unregistered visitor type BM owners. I used to peruse that forum to keep aware of any limited editions/sprint runs. Now I’ll just call BM every week or so and tie up a BM phone line and staff time to get the information that I used to get without bothering anybody or wasting anybody’s time. In my case and I suspect others as well, this “new interface” requiring registration is a self-defeating, cost-increasing move on BM’s part. It definitely doesn’t enhance customer relations or customer perception of BM corporate attitude toward customers. It is however a good way to keep out customers who don’t like to register.
 
Benchmade announces all their limited editions here as well as on their forum, but I do like the community there!
 
IIRC, even BM's Facebook page gets news of newer models and limited edition before the BM forum does. I wouldn't get too worried about missing out on stuff if that's your worry and you don't want to register. That being said, I think it would be nice if they went back to keeping most of the general sections publicly viewable in the future.
 
Stumpy72 said:
The new interface requires registration. No more perusing the forum for us unregistered visitor type BM owners. I used to peruse that forum to keep aware of any limited editions/sprint runs. Now I’ll just call BM every week or so and tie up a BM phone line and staff time to get the information that I used to get without bothering anybody or wasting anybody’s time. In my case and I suspect others as well, this “new interface” requiring registration is a self-defeating, cost-increasing move on BM’s part. It definitely doesn’t enhance customer relations or customer perception of BM corporate attitude toward customers. It is however a good way to keep out customers who don’t like to register.
Click to expand...

I only registered on Benchmade's forum a couple of weeks ago but I lurked on there for years. Lurking there got me interested in Benchmade knives big time. It was a great resource to me when I needed information.

Now someone has to register in order to view the forum? To be blunt, that sucks. If I hadn't already registered, I would have simply said, "Screw it" when I saw this and moved on. Not a good thing. Not at all.
 
Lee48 said:
..... Now someone has to register in order to view the forum? To be blunt, that sucks..... Not a good thing. Not at all.
Click to expand...
I was trying to be soft-spoken, but you summarized my view of it better than I did. I’m a BM customer, I registered my new Grip with them and I’m on their email list but they still had to bark orders in my face about how I now have to jump through another hoop to comply with some corporate jerk’s whims or they’ll slam their forum door shut in my face? Like hell I do. After having reconsidered it overnight, I won’t be bothering to call them again. They can slam their forum door shut, they can keep their forum and they just knocked my plans to buy more BM products off of my list.
 
Registration isn't my issue. There are many sights where reg. and paid membership is required. Does suck, however.

My issue is it feels cheap and claustrophobic now. It's not just the format change..we dealt w/ that here not long ago. I understand it is a free manufacturer sponsored board, and appreciate that, but..it is less than it was, in my opinion.
 
Lee48 said:
Well, I wouldn't go that far. It's just the forum, not the knives.
Click to expand...
You may be right about it being the forum and not the knives, but I get touchy about corporate thinking as manifested in corporate attitudes and actions. Us retired former corporate slaves of many decades get that way. When the level of cordiality and “welcome” that BM displays to their own customers is throwing up new roadblocks to customers accessing information, I’m a customer who gets turned off. BM is nowhere near being the be-all and end-all of modern knife manufacturing, and the knife-buying public has worlds of alternatives to take advantage of. BM needs to be aware of that.
 
You must log in or register to reply here.
Back
Top