Bob-what do I do now?

ptpalpha

ptpalpha

Joined
Aug 25, 1999
Messages
1,317
Bob-my Carnivour has the dreaded up-and-down blade play. I've read your past responses to this, and you've been fantastic with your service by all accounts. My problem is this. I have dissassembled my carnivour two times. Once to clean and lube it to smooth it up, and the second time to file-work the back of the liners. I'll be more than happy to pay for any repairs, but I'm wondering if there is any chance I'll be able to keep my liners? They are not fantastic work, but they're my first attempt at filing, and kind of sentimental. Thank you very much.
Paul
 
Sorry I have been playing hooky here, other commitments, now dashing to the sour apple for the NY Knife Show.
Peter I sent you an email and it bounced resend me one with your address again I just went through a hard drive transplant.
With out looking I can’t give you a definitive answerer on the blade play but it is not normal. Many of the repairs are due to customers trying to improve on the knife DO Not Dremmel the radius. We have tried to avoid the policy of customer’s opening the knives and doing their own modifications to void any warranty but it looks eminent.
And no it’s not an inherent fault in the Rolling Lock. I have yet to see any manufacture in any product that has 100% perfection we try to QC we are running about a 1% to 2% oops factor. That falls into the manure happens category. We have been very responsive to any defects and will continue to repair or replace any manufactured defect. With obvious customer tampering we will do it with the shipping cost and replacement parts


Bob Taylor


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Some days it's not worth chewing through the restraints and escaping.
 
Bob-you confused me for a minute until I read Peter's post again and saw that you copied your response on this post. As usual, you're service policy is more than fair-it's outstanding. I'll be sending you my Carnivour, and will gladly pay shipping and parts cost due to my doing some filework to the liners (I did not dremel the radius; thought about it, but chickened out!). Thanks again for a wonderful product and even better customer service.
sincerely, Paul
 
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