Bought a new LM Wave... Shocked!

Joined
Mar 11, 2012
Messages
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I had a early model late 90's Wave recently get stolen. I was at Walmart today an picked up a Wave.

I don't like it at all! I can't believe they charge $80 for it.

The can opener side of tools is floppy, it is really hard to fold up after its folder in half.

I dunno, just doesn't feel as well made as the original. Maybe a fluke?

I've been reading a lot of awesome comments about the Swisstools. What model compares to the Wave? Are there local stores to handle one?

Thanks guys!
 
Sounds like you got a lemon. I've had a couple of the new waves and haven't had those issues. Definitely an upgrade from the older version in my experience.
I'd exchange it for another.
I never tried the swisstools. I prefer the wave because of the extra exchangable driver bits.
 
Sorry to hear it, but honestly Leathermans quality control has been dropping lately.

I absolutely love the Swisstools and would suggest picking one up if you are looking for a multitool. Look at the Swisstool and Swisstool Spirit. Their are models within those that have slightly different tool sets. For example the Swisstool X or Spirit X both have scissors.

I do not know of any brick and mortar stores to handle one though.
 
I really hope that for leatherman's sake they are not shipping B grade units to walmart like other companies have. It could also be that some of the QC slipups sit on the shelf for a while, and so while the problem might have been resolved, its hard to recover the missed units.

I would contact Leatherman, let them look after you. At least then you might have a good one, and not be out the change. As for Swisstools, they are great, but you will probably spend more, and loose a couple features. Depends on what you want in the tool.
 
I really hope that for leatherman's sake they are not shipping B grade units to walmart like other companies have.

Could you say more about this?

Do manufacturers really grade quality of stuff and pass lesser made stuff to low price retailers like Walmart?

This might explain issues seen in Bucks purchased there.
 
Sympathy for your experience, but in over 18 years and well more than a dozen Leathermen, I have never received one that wasn't ready to go right out of the box, whether from mail order or b&m shop. Not all turned out to be a good fit for me, but functionally they all were right and tight. Some of the Leatherman QC complaints appear to be distribution problems rather than manufacturing, as in an abused return, instead of going back to Leatherman (LT will apparently accept roadkill :eek:) gets put back into stock to bedevil the next guy. As for brands, it's hard to say. Far fewer Victorinox multi-tools are returned for warranty in the USA, but more LT is sold here than all other makes combined. More Monday specimens could be found among them, it's a matter of scale. Leatherman quality is good enough both in design and manufacture for my uses. Maybe I have just been lucky.
 
Look, it may be second-hand hearsay, and innuendo, so take this with a huge grain of salt, maybe a lick-block worth. Walmart has in the past purchased what would be considered lower grade products from some manufacturers to save cost. For example, take something like a remington 870. there is no functional difference between an express and a wingmaster, just cleaner fit and finish, an probably polish. So at each assembly stage they get graded into the category. So an express that gets downgraded a few more times, maybe the checkering is a bit rougher than normal, and the stock match-up isn't quite there might get done down to police special and sold that way, or sold through a club discount thing. Thats assuming that internally its to spec, which I would say the focus would be on. That allows them to sell more of the units produced, instead of having to scrap a percentage. Walmart steps in and says, we will buy x units at y cost. Well below the standard wholesale price. So then they have a choice, be in a big part of the market, and make the sale, or restrict themselves to a narrower market, and take the loss. Now this is not to say that Remington would sell a crappy gun, but given the chance to sell a gun to someone who is willing to sacrifice a little to get a good price, they may do so. A rough 870 is still a great shotgun, and a flaw in the bluing isn't going to worry a walmat buyer, where it would from a smaller dedicated gun-shop. I've noticed that other brands of products that are sold there at a significant discount from other stores, tend to not look as good as the more expensive versions, that ranges from fishing rods to garden hoses. Now buying power makes up for a lot of the end retail price, but there are limits. There is a reason that walmart sells what it sells, to who it sells.

Now all that being said, would walmart take a known bad return, put it back on the shelf and sell it? probably right in the manual. So I hope that its not a move on Leatherman's part to let some rougher stuff slide into the supply stream, since it would only hurt them long term. Some products have a much lower tolerance than others. no-one is going to care if their garden hose lasts 5 years instead of 7, or if the oil they buy for their mower is only 80% as good as stuff from another store. Heck, even a bad rifle will outshoot most guys, and they might never notice that its a little rougher than one that was hand-picked for a smaller mom-pop shop. but a multi-tool that you use nearly every day will show its flaws much faster.

This isn't a bash on them, there are plenty of other places for that sort of thing, and that's not here. they have a business model that works in a certain way, and to the best of my understanding, thats how it works. I could be fully wrong, and have no actual evidence to support any statements made. I'm merely elaborating on a statement made, in response to a question asked. that should C my A enough I think....
 
Would you mind if I quote/repost over in the Buck sub-forum?

This might explain complaints about slop in some Bucks purchased there.
 
I can't stop ya, But I would like it to be clear that while its plausible, its got about as much evidence supporting it as the grassy knoll. But feel free. I'm totally okay with people deciding to shop elsewhere.
 
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