Broken Commander Stop Pin

L

linjunpei

Joined
Oct 30, 2000
Messages
383
A month or so ago, I bought a Commander, 2001 version, satin finished, Plain edge.
Yesterday whilst inspecting it, I realised that the Stop Pin had cracked...

I have sent an Email to EKI, informing them about the issue, problem is that I might have problems sending the knife back to EKI as I don't think I can just send a knife thru the local post agency. Can anyone here offer any help?
Thanks in Advance!

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silent souls leave .308 holes
 
From what I understand Emerson is pretty good about sending the part you need rather than sending in the entire knife.Undo a few screws pull the old one out slip the new one in. Thats all there is to it. Although they may charge you for postage due to where you are at. Dave
 
Man, one guy has TWO cracked stop pins and now this?

I think it is time someone took a serious look at something.

Was anything changed with regard to the stop pin?

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Usual Suspect™
"Ooh, see the fire is sweepin,' our very street today, burns like a red coal carpet, Mad Bull lost its way..."~R.S.
Knives & Stuff
 
Don,
I took the Commander apart just now to take a closer look and actually the stop pin has broken into 2 pieces

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silent souls leave .308 holes
 
EKI certainly has great Customer Service, I received an email from them regarding the issue, and this is part of the message:

I would be happy to send you a new stop pin. We rejected an entire batch of stop pins for this reason. Please forward me your address and I will get a pin out to you. If there are any special instructions that I need to follow to ship it back to you, please include them with your address.

Great Customer Service. Thanks Derek!

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silent souls leave .308 holes
 
That's cool, at least they are treating you well and they realize there is a problem.

Man, I have Waved out so many Commanders, SOCFKs and Waved-7s, I have never had one lock up, fail to lock, let alone a stop pin break.

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Usual Suspect™
"Ooh, see the fire is sweepin,' our very street today, burns like a red coal carpet, Mad Bull lost its way..."~R.S.
Knives & Stuff
 
linjunpei,

My experience with Emerson customer service has been great. They really seem to want to know why the problem happened, and how they can fix it and prevent it in the future.

Good people...

Regards,
Mark
 
This is the first I've heard of this happening.
Not that there's any sort of a demostrable trend for me to say "I told you so." (and I wouldn't anyway) but I've always wished the Commander had as large a stop pin as the CQC7 does.

Maybe if this does turn out to be a problem, we'll see that in the future. It seems like it would be cheaper for EKI to stock one Stop Pin, than 2 or more, anyway.

Might as well go with the larger one, as it's possible that much if not all, of the additional cost would be defrayed by the savings realized by eliminating the cost of seperate Shipping/Receiving and Stocking.

Just an idea!
biggrin.gif




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Desenfundeme no sin la razón, envaineme no sin honor
Usual Suspect
MOLON LABE!
 
By the way,
I forgot to mention that besides the problem of the Stop Pin, my Commander worked flawlessly, with a dead-centre blade positioning, good lock up, and the opening, be it waving, flicking, or thumbing it, was as if the blade was floating..I hardly felt any drag.
 
I've had great experience with Emerson CS. Just recently recieved a couple clip screws because one was stripped. I hadn't had ANY problem with the CQC7 then found a stripped screw and the blade developed some play. When I got the clip screw I went ahead and took the knife all the way apart, cleaned and then lubed everything, put it back together, and through some tweaking was able to both improve the lockup, and fix the blade play without getting a stiff opening knife.
 
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