Broken handel CS Recon Tanto 3V

[Kirillrat1992]

Hello! I had a problem with the knife Cold Steel Recon Tanto 3V - broken Kraton handle. It happened back in August. I contacted Cold Steel and distributors in Russia - they can not replace the knife and say that it can only be done by the manufacturer. It's been 5 months and I haven't received a refund or replacement or even an answer. Сold Steel sent only a regular letter with the address of the company, ignores e-mail messages and messages, comments on Instagram. Whether someone faced similar. Always heard about their warranty service is only good. Need your help.I sent them the hilt, but I don't know if it came to them or not.
Best wishes, Kirill.

 

[Blue Sky]

@Cold Steel Knives is the moderator here. I alerted him in this post, hopefully he can help you.

 

[dingy]

it is a good chance to re-handle and did a mods.

good luck.

 

[Kirillrat1992]

I like this knife in stock.

 

[Kirillrat1992]

Have you contacted the representative?

 

[Blue Sky]

When I put the moderator’s name with the “@“ symbol in front in my other post, it should have sent him an alert to this thread. The next time he logs in and has the opportunity he will hopefully contact you.

 

[Mike Sastre]

I'm wondering how a Kraton handle on a Recon Tanto breaks. Please describe the problem and what led up to it.

 

[Kirillrat1992]

Are you a representative of the company?
Initially, the handle was slightly torn near the guard. After cutting, the tear increased, and then increased to the end.

 

[dingy]

Are you a representative of the company?
Initially, the handle was slightly torn near the guard. After cutting, the tear increased, and then increased to the end.

you are welcome.
this sub-forum is not offical , so the moderator does not log in here everyday.
you may send a email to https://www.coldsteel.com/contacts or just simply make a phone call to the CS.

 

[Mike Sastre]

Are you a representative of the company?
Initially, the handle was slightly torn near the guard. After cutting, the tear increased, and then increased to the end.

No, not a rep for Cold Steel, just someone who has happily used their products for over 30 years.

 

[bikerector]

Are you a representative of the company?
Initially, the handle was slightly torn near the guard. After cutting, the tear increased, and then increased to the end.

Sounds like the tang is still present, just the covering material is coming off? That should be pretty routine fix, I would think. I originally thought it was like the handle had broken entirely off, metal and all, so you only had the blade still.

If you're able to post pics, that would be helpful. Imgur is nice.

I'm not a representative of the company, just really interested in how they handle it, no pun intended.

 

[Kirillrat1992]

You understood correctly. The handle is broken completely and sent to the manufacturer. I only have the blade left.

 

[Kirillrat1992]

I got a letter in Gmail. They're looking for a package.

 

[jeepin]

You understood correctly. The handle is broken completely and sent to the manufacturer. I only have the blade left.

I’m confused. Why would you send in just the handle and not the blade as well?

 

[Kirillrat1992]

There were problems with the Russian customs.