broken RAZR

Midget

Midget

Gold Member
Joined
Jun 1, 2002
Messages
2,806
the outer screen on my razr is broken. it's not cracked or anything, it just doesn't register anything on the screen. the backlight still works and all, so it lights up-- it's just blank.

what should i do?
 
Who is your carrier? How long have you had it?
 
Motorola will fix it for $75. Just call their corporate number and work your way to repairs.
 
carrier is cingular. i don't remember how long i've had it. probably a year and a half.
 
Iron City said:
Motorola will fix it for $75. Just call their corporate number and work your way to repairs.
Click to expand...

As all cell phone companies... They will jew you out of $ in any way they can. If you have your insurance, then you should be fine, unless it has expired. Mine expired on my POS motorolla before my contract ran out!! How bad is that.:thumbdn:
 
indeed... so here's an update.


i dug through my receipts, and found i had purchased this phone (w/ plan) around 15jan2006. so my phone is just shy of a year old.

then i went to cingular's site, logged into my account, and clicked the returns/customer service button. i went through a short, step-by-step process requiring my cell phone's serial number, my info, etc. etc., and requested cingular's replacement policy.

more or less, it's like this. if my phone is defective and within the terms of the replacement policy agreement, (no water damage, not abused, etc etc.) i am eligable to take advantage of the replacement policy plan. they are shipping me a new phone + paperwork to replace my old one, and in return, i send my old phone back in the provided packaging. seems simple enough. shipping/handling via ground was free, with the option of expedited shipping.

the catch is this. if my old phone gets back to cingular and they deem it to be a breach of the warranty (excess damage, water damage, etc.) they charge 115.00 directly to my cingular account. so... i dunno how stingy the guys in the motorola warranty department are, but i'll keep you all filled in?


so far, at least, i can give cingular a thumbs UP for their service as i've experienced. going to their site and running through the step-by-step process wasn't time consuming, and it was simple. cingular is making it easy and convenient for me to get a replacement phone, which i appreciate.

in the past, involving an older nokia phone (using cingular), i've experienced good customer service regarding replacement cell phone issues.


but we'll see. hopefully, i won't find a magic 115.00 charge on my account, cause i've been pretty easy on this phone. ;)

thanks for your help guys, i'll let you know how it turns out.
 
this is probably the 8'th report iv heard of soemone breaking there Razor. And its alwase from some rediculous thing like droping it. Iv droped my Samsung camera phone a dozen times and its still fine.
 
mr.trooper said:
this is probably the 8'th report iv heard of soemone breaking there Razor. And its alwase from some rediculous thing like droping it. Iv droped my Samsung camera phone a dozen times and its still fine.
Click to expand...

"They don't make 'em like they used to." Back in the day, I managed to drop my Startac and kick it with my foot just as it landed. It shot across the floor and slammed into the wall. Of course, it still worked just fine. :thumbup:

Here's hoping the RAXR MAXX will be more durable when it comes out. Then again, it'll have a glass display, so probably not. :(
 
I recently bought a black RAZR and quickly bought a protective leather case after reading how easy they are to break plus other problems they have etc...

You may find this site very helpfull, I don't understand half of it but apparently the RAZR's are very modifiable (if that's even a word)
http://motomodders.net/
Anything you could ever want to know about yout RAZR is there.

If you are stuck looking at spending around $75 for repairs you can buy one new through the Cingular site for $100 after a $50 mail in rebate.
 
thanks for the link tanto fiend.

i don't think i'm too interested in modding my phone, or really any other features these modern phones come with these days... i just got the thing to talk!!! :D



anyhow. a box arrived today via fedex w/ a replacement razr inside. it appears to be new, and is likely a refurbished item from a previous return. there is also a box and a pre-paid postage label. i dropped in my battery and SIM card, and everything is good to go.

so far, cingular and motorola have done me right.
 
no probs with cingular either, had 'em since '95 IIRC (before they were cingular).

knock on wood lol.
 
as an update, no extra charges to my cingular account yet, and my replacement razr works great.
 
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