Buck customer service doesn't suck in a major way!

B

bugeyed

Joined
Oct 22, 2008
Messages
8
Sorry 'bout the title. Anyway, I have a Buck Rush 290 PLT & after some hurricane Ike repairs in the dirt, I ignored Buck's advice & tried a self-repair. The knife had sand in it & I took it apart & cleaned it up & got it back together with the AO springs working fine. Then I noticed one of the teflon sleeves lying on the bench. Doh! I opened it again & that time one of the springs decided to take a trip around the garage. I heard it hit three places before it landed somewhere?? Well I told Buck my sad story & asked for them to make it right & charge me an appropriate dumb-ass penalty. Well without any fanfare or explanation, they fixed the knife & charges me $0. "Bill To: WARRANTY". Thank you Buck! I don't know how common this is, but it certainly made an impression on me & as a result I may just go out & buy another Buck Knife today.
I know that the American manufacturers are known for good customer service in most industries & I am glad to see it is true in the knife business.
 
Bucks customer service is second to none. All I can say is buy more Buck Knives to support them;).
 
Boy, that title reminds me of how insulting asking a guy in public if he still beats his wife (or girl friend) can be. Statistics can also be fun. Once, as a faculty advisor to our campus FM station, I made up a Public Sevice Announcement from a recent local radio survey: "Wxyz - second to 'None' in a recent survey of Birmingham radio stations!".

But... you can't beat Buck Knives for after the sale service. It's good in this day to be so positive about an American company. They are to the knife industry what Smith and Wesson has been to the handgun industry... top drawer all the way!

Stainz
 
Yep Bugs,

I agree with you 100%. Buck is second to none with their service to customers!!! Thanks for your story/testimonial.

jb4570
 
You must log in or register to reply here.
Back
Top