Buck Customer Service

F

Frank

Joined
Oct 3, 1998
Messages
1,570
I sent in a 110 and a 112 to be refurbished. The knives came back in one week and were better than new. Thanks, Buck Knives, for the excellent job.
 
Frank,

That has been a committment that my Dad has demanded and we are striving to deliver.

How were the edges??

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CJ Buck
Buck Knives, Inc.
AKTI Member #PR00003


 
Mr Buck,
I want to let you know that I was having a problem with my 532MS and I emailed Joe Houser and he told me to send the knife right to him. I really appreciated his concern. I feel very fortunate that Joe and the folks at Buck are looking out for us.

Joe: Thank you for taking care of this for me.

Best regards,

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~Greg Mete~
Kodiak Alaska

 
CJ, they were very sharp and had a nice even grind. Of course, I had to cut myself once with each knife within 10 minutes of receiving them. I tried to scrape hair off my arm with one and it dug right into the skin. My wife always gets this amused look on her face when I do this.
 
There is no better company on the planet to deal with. The folks at Buck are genuinely interested in pleasing customers, before AND after the sale.
"The story of Buck Knives" gives a brief history of the Buck Knives Company and the Buck family. The factory may still have a few copies, and the bppk is very interesting reading. When I bought mine many of the currently working Buck family members even took the time to sign my copy.
I cannot say enough positive things about this entire organization - they are just as good as it gets.
Thanks again, Buck!

Dave Evans
 
Greg,

I wanted to let you know i received your knife and will have one of the guys tighten it up some.

Cj said it is a commitment that his dad has demanded and that commitment sure makes it fun to work here! Treat customers like family, I like that.



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Joe Houser
Director of Quality, Buck Knives Inc.
Buck Collectors club Administrator
 
Joe,
Thank you for the reply...I'm glad it got there safe. I appreciate everything you all are doing.

Regards,

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~Greg Mete~
Kodiak Alaska

 
Frank

I am glad to hear the edges were to your satisfaction. Edge 2000 was a real push and now we have to maintain that focus.

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CJ Buck
Buck Knives, Inc.
AKTI Member #PR00003


 
Joe,
I got my 532MS back today and that lock up problem is gone! The knife is tighter than a drum and I am really happy with it. I would like to thank you and Bill and the rest of the gang that worked on it. It is much appreciated.

And thanks for the pin, too.
smile.gif


Sincerely,


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~Greg Mete~
Kodiak Alaska

 
Greg,

I am glad the knife made it back to you. It was hard to turn it loose though. I had thought about sending you a standard 532 in hopes you would not notice the switch. ;-)

Take care,


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Joe Houser
Director of Quality, Buck Knives Inc.
Buck Collectors club Administrator
 
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