Buck guys?

LKJW

LKJW

Joined
Nov 21, 2010
Messages
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So, I decided to gift myself a Buck 303 cadet because I own a lot of knives and maybe one old buck. I dig the knife a lot, but there is a little blade wobble and the shield is off center so you can see the cut out a bit. A normal person would never notice. I'm not normal. I've heard a lot about Buck's customer service. I don't have the box (it got caught up in the wrapping paper bundle). What can I expect if I send this thing back?
 
From what I have read, and the few times I've dealt with them, I would expect that they will make it right. The shield issue is a personal thing, but I understand, because I complained about the pins showing :D

I have come to the realization, I'm a little to picky about things. O.K, a lot picky.

I do know that blade wobble is not the norm for Bucks. If your not happy with it, send it back. All you are out is the shipping to them.

If you bought it locally, then I would return it to the place you bought it.

Congrats on your new Buck. I'm still tickled with my new 301
 
If you are not satisfied, send it back in. Buck will replace it with a new one. Buck has the best Customer Service I have ever dealt with. They truly are a great American company.:thumbup:
 
As said send it back in, bucks customer service is second to none IMO...guys in the Buck sub forum that sent their knife in for the spa treatment expecting to pay were not charged! I love the bucks I own and buy because I can rely on them.
 
The absolute best thing to do.......
Go to Buck website,get the customer service 800 number, call them on the phone and tell them the problems and what you want to do. Being particular, if you feel that they are not meeting Bucks warranty promise, email : joehouser@buckknives.com and tell him what you want and what has happened. Something to satisfy you will occurr.

300Bucks/Craig H.
 
I have two Bucks that are going back for work. I just received a 301 this week and it needs a lot of work. The blades rub so bad that when you open one blade the one adjacent also opens. Closing the knife results in the blades stopping as soon as they contact the next one over. There is also the center pin that sticks out about 1/8". It will be interesting to see how they deal with all the problems.
 
Thanks guys!

300bucks, would it be in bad form to email first? Reason being, I played too much loud music in my younger years and spend too much time around motorcycles. Phone conversations can be tricky.
 
Go ahead.....what ever gets you in contact with Buck that gets you what you want is the right thing.

300
 
338375 said:
From what I have read, and the few times I've dealt with them, I would expect that they will make it right. The shield issue is a personal thing, but I understand, because I complained about the pins showing :D

I have come to the realization, I'm a little to picky about things. O.K, a lot picky.

I do know that blade wobble is not the norm for Bucks. If your not happy with it, send it back. All you are out is the shipping to them.

If you bought it locally, then I would return it to the place you bought it.

Congrats on your new Buck. I'm still tickled with my new 301
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I'm sure I'm too picky.

I'm sending back the 307 for blade wobble and the big blade rubbing the liner. I've become jaded from having collected knives. I don't think a regular customer would even notice.

Someone here mentioned that it has to cost more to repair knives and send them out again as opposed making them right in the first place. I think that I might respectfully disagree, I think it might be more cost efficient to make a perfectly good quality knife (which my 307 is), and then deal with the few nuts (like myself), that just can't stand to walk around with a knife in their pocket in which the blade is not perfectly centered in the liner.

I figure the vast majority of buyers are perfectly happy with what they get, and probably don't even notice the details that I immediately look at when assessing the quality of a new acquisition.

Bill
 
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I think you're underestimating the majority of people that purchase knives there pete, I doubt there are many that would accept a wobbly blade or excessive rub on the liner...which is why when you buy a buck knife the details to send your knife in for warranty are there in the packaging.
 
Robert.B said:
I think you're underestimating the majority of people that purchase knives there pete, I doubt there are many that would accept a wobbly blade or excessive rub on the liner...which is why when you buy a buck knife the details to send your knife in for warranty are there in the packaging.
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Fair enough.
Buck 307 outbound...

Bill
 
I think you may be on to something actually, Pete. Brutal defects, yeah. But I GUARANTEE no one except one of us weirdos would return the knife I am going to return...or the Case I returned cause the blade wasn't perfectly centered.

Thanks, 300...I'll email tomm.
 
300Bucks said:
The absolute best thing to do.......
Go to Buck website,get the customer service 800 number, call them on the phone and tell them the problems and what you want to do. Being particular, if you feel that they are not meeting Bucks warranty promise, email : joehouser@buckknives.com and tell him what you want and what has happened. Something to satisfy you will occurr.

300Bucks/Craig H.
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Email didn't work, so I'll be cranking up the speakerphone and calling tomm. Thanks though.
 
The knife companies know (or should know) that us "picky" folks will be inclined to spend more on their products if they look after us post-purchase. I know I have developed an intense loyalty to Case, Buck and to a lesser extent Gerber because of excellent treatment after I used their return policy.:thumbup:
 
LKJW said:
So, I decided to gift myself a Buck 303 cadet because I own a lot of knives and maybe one old buck. I dig the knife a lot, but there is a little blade wobble and the shield is off center so you can see the cut out a bit. A normal person would never notice. I'm not normal. I've heard a lot about Buck's customer service. I don't have the box (it got caught up in the wrapping paper bundle). What can I expect if I send this thing back?
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You might want to keep in mind that the Buck 300 series are high volume production work knives rather than high-dollar collectables. I grew up with knives that were just like yours and for cutting work they did just fine. If Buck fixes it, cool. If they don't, remember that it's a work knife and that it works just fine.
 
knarfeng said:
You might want to keep in mind that the Buck 300 series are high volume production work knives rather than high-dollar collectables. I grew up with knives that were just like yours and for cutting work they did just fine. If Buck fixes it, cool. If they don't, remember that it's a work knife and that it works just fine.
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I think that's exactly what I was trying to intimate, thanks Knarfeng. All I care about is getting the same 80's vintage knife back, as I really like it and I really can live with it either way.

Bill
 
You have to love a lifetime warranty. :) I had a Buck 110 (Ranger) that was over 25 years old. It was getting a little long in the tooth. The tip broke years ago; it's been hand sharpened so much that the blade no longer resembled it's original shape. Since I live within 30 miles of the factory I called the Buck help line. They gave me directions to the plant; off I went to get the blade replaced.

As I walked into the customer area of the factory building the guy I talked to was manning the reception desk. The receptionist was at lunch. He recalled my phone call and asked me if my knife had any sentimental value. I said: "No, to me it's a tool, simply a tool, that I use every day." We walked about 20 feet around the reception area and back to the Warranty/Rework office. He went into the work area; in about 30 seconds he came back out and handed me a new knife. Then he thanked me for buying a Buck knife and I was on my way home.

I'll sure as heck buy another Buck, and tell everyone I know to buy one if they need a new knife. IMHO, you can't beat that. That's customer service.
 
Maniacal Pete said:
I think that's exactly what I was trying to intimate, thanks Knarfeng. All I care about is getting the same 80's vintage knife back, as I really like it and I really can live with it either way.

Bill
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Hey Maniacal, keep in mind that the 307 has been Disco'd for a while, so if you haven't sent it in, include a very detailed note telling them that if it's not fixable, that you want your knife back, and not a replacement.
 
This thread is from a couple years ago. I was going to echo that the 307 was made under contract for Buck, by Camillus (maybe Schrade also, in earliest version). Buck might not be able to do anything with it, because they never had tooling for it. But, I'm assuming it's a moot issue now, anyway. ;)
 
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