- Joined
- Feb 13, 2005
- Messages
- 973
Last week I sent my 880 and 882 back to Buck to have the liners fixed. The 880's liner was not making contact with the blade and went all the way to the right and hit the washer, with the blade opened there was vertical play. The 882's liner was all the way to the right of the blade, but it still made contact with the blade.
Today a warranty rep from Buck called me and told me that the 880 was designed to do that and it was not a problem. I explained that I didnt think it was designed that way and at minimum it should at least make contact with the blade. I was then told that there was also nothing wrong with the 882 as all it took was a little pressure with your thumb and you could get the liner lock to center on the blade. I again explained that I didnt believe that a new knife should have the liner lock engaging so far to the right and almost off of the blade and the person on the phone asked me to hold so they could talk to someone in service. I was then told that Buck would put a new liner on my 880 and they would look at my 882, but that it would take 2 or three weeks before they got to it.
I have two questions:
Is this typical of Buck service? Three weeks seems like a long time be without my knives.
Were these knives really designed to have the liner lock not make contact, or make contact all the way to the right side of the blade.
I have liner lock knives from several other companies and none of them lock up past the half way point on the blade.
UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My knives both came back from Buck today. They replaced the liner on the 880 and it is perfect now. They sent me a brand new 882 and the lock is also perfect. They also polished the spine on the 882 just like mine was when I sent it in, that was a nice touch. So much for three weeks. They were only gone for 10 days which includes shipping both ways.
Thank you to all at the Buck service Department.
Today a warranty rep from Buck called me and told me that the 880 was designed to do that and it was not a problem. I explained that I didnt think it was designed that way and at minimum it should at least make contact with the blade. I was then told that there was also nothing wrong with the 882 as all it took was a little pressure with your thumb and you could get the liner lock to center on the blade. I again explained that I didnt believe that a new knife should have the liner lock engaging so far to the right and almost off of the blade and the person on the phone asked me to hold so they could talk to someone in service. I was then told that Buck would put a new liner on my 880 and they would look at my 882, but that it would take 2 or three weeks before they got to it.
I have two questions:
Is this typical of Buck service? Three weeks seems like a long time be without my knives.
Were these knives really designed to have the liner lock not make contact, or make contact all the way to the right side of the blade.
I have liner lock knives from several other companies and none of them lock up past the half way point on the blade.
UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My knives both came back from Buck today. They replaced the liner on the 880 and it is perfect now. They sent me a brand new 882 and the lock is also perfect. They also polished the spine on the 882 just like mine was when I sent it in, that was a nice touch. So much for three weeks. They were only gone for 10 days which includes shipping both ways.
Thank you to all at the Buck service Department.
Did you send them to JOE HOUSER???? He is " the greatest"
