- Joined
- May 29, 2011
- Messages
- 668
Well, I had the opportunity of picking out my fathers day present this year, and due to a busy schedule, I just got around to ordering a knife over the weekend. After much research, thought, and deliberation, I decided to get a Sebenza 25, my first CRK. I ordered the knife late Friday night, and even though I live in FL and the retailer in OR, to my joyous surprise the knife arrived just after noon today.
I live relatively close to work, so of course I drove home for lunch and picked it up. Overwhelmed with excitement for my first Sebenza, I quickly made a sandwich and sat down at the kitchen table to open the box. Obviously, the first thing I did was marvel at it and inspect it for all its glory, but as soon as I turned the knife over I noticed the blade was not centered.
No time to deal with it, I headed back to work. When I got home I called CRK. I spoke with Angela, who was nothing but polite and professional. I asked if she could give me any specific instruction on centering the blade as to avoid having to send it in. She agreed, and asked if it was ok for her to take my number and call me back after talking with a tech. Within 10 minutes she returned my call. She gave me some instruction, and said that if I didn't feel like performing the work, to just send the knife in and they would gladly do it for me. I thanked her, she did the same, and we ended the phone call. As a customer, I am completly satisfied at the resolution presented by Angela.
That said, I chose not to perform the work and to call the retailer first. The retailer went and pulled another 25, inspected it and judged it to be perfect. He emailed me a return form and said to put in the comment section as to the problem and they would hand pick me another in exchange.
Long story short, I'm not upset with CRK, quite the contrary, they handled the call exactly as they should have. Something may or may not be wrong with the knife, but for $445, I'm choosing not to mess with it. As for the retailer, I have shopped there before, but this is the first time I've ever had a need to call them about a problem, and their willingness to help only solidifies my loyalty.
So, I didn't have to wait long after purchasing to get it, (ordered on friday night, recieved monday, that's amazing) but unfortunately I'll have to wait a little bit longer. Bummer.
What a beautiful knife though, and I can't wait to get the replacement. :thumbup:
Regards
I live relatively close to work, so of course I drove home for lunch and picked it up. Overwhelmed with excitement for my first Sebenza, I quickly made a sandwich and sat down at the kitchen table to open the box. Obviously, the first thing I did was marvel at it and inspect it for all its glory, but as soon as I turned the knife over I noticed the blade was not centered.
No time to deal with it, I headed back to work. When I got home I called CRK. I spoke with Angela, who was nothing but polite and professional. I asked if she could give me any specific instruction on centering the blade as to avoid having to send it in. She agreed, and asked if it was ok for her to take my number and call me back after talking with a tech. Within 10 minutes she returned my call. She gave me some instruction, and said that if I didn't feel like performing the work, to just send the knife in and they would gladly do it for me. I thanked her, she did the same, and we ended the phone call. As a customer, I am completly satisfied at the resolution presented by Angela.
That said, I chose not to perform the work and to call the retailer first. The retailer went and pulled another 25, inspected it and judged it to be perfect. He emailed me a return form and said to put in the comment section as to the problem and they would hand pick me another in exchange.
Long story short, I'm not upset with CRK, quite the contrary, they handled the call exactly as they should have. Something may or may not be wrong with the knife, but for $445, I'm choosing not to mess with it. As for the retailer, I have shopped there before, but this is the first time I've ever had a need to call them about a problem, and their willingness to help only solidifies my loyalty.
So, I didn't have to wait long after purchasing to get it, (ordered on friday night, recieved monday, that's amazing) but unfortunately I'll have to wait a little bit longer. Bummer.
What a beautiful knife though, and I can't wait to get the replacement. :thumbup:
Regards
