Busse customer service

Midwest Firecraft

Midwest Firecraft

Joined
Sep 16, 2012
Messages
331
As a small business owner I just wanted to give a shout out to Busse for their customer service. I e-mailed about what I would call a non-warranty preference on one of my knives and without any hesitation I was told to send it in and it would be taken care of. I sent it in and had the knife back in a week. It's just so rare that I get that kind of customer service that I wanted to publicly thank them and assure anyone on the fence about purchasing a Busse knife that they are of the finest craftsmanship and they stand behind their product 100 Percent. Thank you Lexi and Busse knives for a great product and a great experience.
 
This is excellent to hear. It's one of the reasons I stand behind Strider knives even in spite of some controversy as well as behind Emerson. Both have been excellent to me in my dealings with them. Glad to know that I can expect wonderful service from Busse as well as a new customer.
 
As an FNG here, these are certainly reassuring things to read. Give you the warm fuzzies about spending your hard earned $$
 
They take care of their customers, at least that has been my experience so far.
 
You really get the sense of service when you talk to them in person. They all really enjoy what they do. They will talk to you about your ideas and such concerning their products, they will talk to you about your (and their) interests and hobbies and what ever else you want to. They seem like family to all their customers and future customers as well. They never are "too busy" to give you a bit of their time- even if you are "just looking" at their table. I have never had a experience with any of them that was less than stellar
 
Absolutely the rarest of the rare these days... A company that cares about their customers as people and puts service first! :thumbup: :thumbup:
 
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