Busse email? Want to send in knife to sharpen

[dduangrat]

I did not see an email/contact anywhere in the sight. I may have missed it. But I submitted a Return form list week just to try to get in touch with someone but have not heard back. I want to send in my SR Desert Jack for sharpening.


Thanks,
damond

 

[ironwagon]

Contact the shop FIRST. Give us the opportunity to look at the problem and to fix it. If we DO NOT fix the problem or are so drunk that we refuse to assist you, (This has NEVER happened) then you can bring it to the forums and feel free to vent.

Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation.

We have NEVER left a customer unsatisfied, when given the opportunity.

If you post about a problem before giving us the opportunity to fix it, your post may be deleted or locked.

Email both jerry@bussecombat.com & customerservice@bussecombat.com and/or call us at (419) 923-6471 (M-F 9:00am - 5:00pm Eastern)

Please allow at least 3 business days to respond to your email. If you do not hear from us, please call to make sure we received your email.



*******That's what the Boss man has for a damaged knife. You might contact the office to see if they'll do that:
419.923.6471

 

[SpyderPhreak]

Best to CALL. Number ^^^ right there.

 

[SAHARAT]

garth@bussecombat.com
becky@bussecombat.com

 

[Anton41Beukes]

I did not see an email/contact anywhere in the sight. I may have missed it. But I submitted a Return form list week just to try to get in touch with someone but have not heard back. I want to send in my SR Desert Jack for sharpening.


Thanks,
damond

If you do it yourself you will get a better result.

 

[Father & Son Traditional Sharpening]

If you do it yourself you will get a better result.

That REALLY depends on the OP's skill level in sharpening, though I agree in general that if your skills are there it can bring benefits.

On the contrary, I've seen at least one or two cases of 'less than stellar workmanship' in the not too distant past that ended up getting sent back to Busse anyways to repair the blade.

If the OP would like to have the blade taken up to '11' and really dialed in for performance and cutting ability according to intended usage then there are folks such as myself who offer their services as well at a reasonable price.

 

[Father & Son Traditional Sharpening]

If you click 'Orders', under the 'Procedures' heading... you will find all contact info. Becky will take care of you for this and if needed she can check with Garth or whoever might handle these types of things directly. To be honest, I would imagine mailing the knife with a note in the box asking for it to be sharpened would likely be sufficient also.

 

[BS_76]

I did not see an email/contact anywhere in the sight. I may have missed it. But I submitted a Return form list week just to try to get in touch with someone but have not heard back. I want to send in my SR Desert Jack for sharpening.


Thanks,
damond

Please send an email to becky@bussecombat.com I will be happy to take care of the request for you.

Becky