C.C. Filson rotten service

dewingrm

dewingrm

Gold Member
Joined
Oct 23, 2001
Messages
1,450
I was once a strong Filson customer. I recently ordered a pair of there double tin pants that were listed on their website for an amazing deal. Well turns out that it was some mistake and they would not honor the price that was listed on the web site. The customer service rep was quite rude when I told him the mixup and that I wanted to cancel my order. This is the last time that I will ever try to purchase anything from Filson. I thought Filson was known for their excellent customer service?

Ryan
 
Why not try talking to that rep's manager or someone even higher up? Maybe it was one bad apple in the bunch. I wouldn't write off the entire company for the actions of one. BTW, a complaint to a superior might not only get him disciplined but get some discounts or goodies for yourself.

Chris
 
I agree with you that I should talk to his superior. My only real complaint was that I had the order confirmation number that stated the price that I thought I was getting the pants for. The customer service rep ignored the number and said that the price is back to normal now so I must have been mistaken. For a company that prides itself on customer service they failed in my book. My complaint is not about the money it is about C.C. Filson not admiting that they were at fault. I would still be a customer if the rep would have said that there was a mistake and that they were sorry.

Ryan
 
My only real complaint was that I had the order confirmation number that stated the price that I thought I was getting the pants for.
Click to expand...

You had this and they did not honor the price? I would definately talk to a supervisor and make them sell me the item for the price on the confirmation just on principle.

I don't remember where I heard this but in a brick and mortor store, if you see a price tag on something and you go to buy it they are (leagally?) supposed to honor it. I have pressed this issue several times and it has worked. I don't know if it works the same way online but it might be worth a try.

Good luck,

S.
 
Originally posted by Sidewinder

I don't remember where I heard this but in a brick and mortor store, if you see a price tag on something and you go to buy it they are (leagally?) supposed to honor it.
Click to expand...

Must be nice in the US.

In the UK, any price tag in a shop is "an invitation to treat" and they have no obligation to sell you the goods at that price, or - with some limitations - no obligation to sell you jack...

[the exceptions are if it can be proved that your refusal is discriminatory... if they just plain don't like you, hey they won't sell to you. I refused service to customers in a bar I worked in, 'cos I didn't like their attitude!]
 
Legally, no store is obligated to sell anything at a price that might be a misprint. I've seen a lot of advertising flyers that stated explicitly that the company was not responsible for incorrect prices.

Of course, if the difference isn't much, it's probably in the store's best interest to let a customer feel like he's getting away with a bargain.

I think Filson should get another chance. This isn't a fly-by-night outfit. The customer rep may be a loser, but that doesn't mean that he represents company policy.
 
Esav,
If this didn't happent to me I would have probably posted the same thing. I am just annoyed to see Filson say 100% customer satisfaction. If they want to get 100% customer satisfaction maybe they should work on there customer service deptartment. I am a customer and I am not 100% satisfied! In all actuallity this is going to cost them more than they would have lost. Now I am going to tell my friends and family to beware of Filson, there are other companies that other the same type products.

Ryan
 
I just sent the company a link to this thread. Should be interesting to see how (if?) they respond.
 
In some circumstances when a company makes an advertising mistake, the company may honor the price. To condemn an excellent company such as Filson whose gear is truly extraordinary for not honoring the price is a mistake. I have purchased and used Filson gear for over 20 years and will certainly not stop because you believe that you should get an error in pricing. I am not trying to flame, but I find that attitude ridiculus. The company and people who work at Filson are in business to make a decent living and are paying US wages to US citizens in the US of A. Filson also makes excellent gear. I for one will pay thier prices and be glad of it. There are not many clothes made in the US anymore and I for one will purchase those excellent products that are made in the US. -Dick
 
I do not think that I should get the listed price! I believe that they should have taken responsibility for their mistake. If they would have apologised for the mistake I would have been happy, but an apology was not offered. A company should take responsibility for their mistakes and at the very least offer an apology for their mixup.

Ryan
 
The CSR you dealt with was a jerk. I would not consider that to be Filson's idea of customer service until you speak with someone with a future there (such as a manager or even VP if it goes that far). Until you make an effort to speak with someone who is willing and able to help you (and the CSR may not have been able to even if he wanted to), you are simply acting petty. All companies end up with a person in a CSR position that doesn't belong there. You shouldn't let a single episode change your opinion on the entire company until you give them the opportunity to solve it to your satisfaction (the item at the original advertised price you responded to).

Do you write off every company that makes you unhappy once?

Chris
 
You must log in or register to reply here.
Back
Top