Camillus QCand CS

OwenM

OwenM

Joined
Oct 26, 2000
Messages
6,104
I would like to suggest that Camillus take a close look at whatever form of quality control they are using, if any.
I recently bought a manual Dominator here on the forums. Lockup was unacceptable, the edge was never finished, looking as if it were just grazed with a coarse belt, vertical blade play, and the entire blade ground at an angle vs. the tang, which along with giving it a crooked blade, also affected lockup, as only one of the stops was really hitting the scales. Worst production knife I have seen, regardless of price (and that's saying a lot, seeing as these knives are exclusive to AG Russell, and go for $180).
After calling AGR Knives, and being given Camillus' CS phone # as I was not the original buyer, I sent it in for replacement.
Today, well yesterday, now, the replacement arrived.
While a huge improvement over the piece of garbage I sent in, again, there is a very poor edge, unevenly ground, (though at least finished decently) along with a very uneven swedge grind, and also as a result, very uneven tip.
For whatever unknown reason, it is also a Robo-Dominator, not a manual version.
Also got a CQB4 in trade, recently. Wavy grind lines, uneven tip due to uneven grind lines, serrations on the tang in various shapes and sizes, poorly fit handle slabs.
I don't know what the malfunction is. I've bought several Beckers, along with other collaborations and regular production models over the last several years without any noticeable problems, but these knives are unacceptable. The manual Dominator I sent in should have never left the factory. The replacement demonstrates a lack of caring or attention to detail, as does its being a different, less expensive model (and I paid ~30 more than I would have for a Robo version on the forums because I wanted the manual).
I suppose I'll live, but y'all need to take a serious look at what you're selling before people stop buying it, IMO.
 
Bummer. Everyone gets a "dud" now and then, but two in a row is odd. Was the manual dominator you purchased off the forums used?

I have had only good service from Camillus and good products, I am sure they will make it right.
 
I know this much about Camillus. They had to lay-off many employees while the company was in a transition period. Now Camillus has all their piece work people back.
I also had to return my dominator, it returned in perfect condition. Which tells me that they probably laid off the wrong piece workers that are known for their quality work!
 
OwenM,
First and foremost, we want the customer to be happy. Period. Due to you receiving a totally different knife, I have to believe there was a mix up in the shipping department. I am not trying to deflect any blame but being you received this knife second hand, noone can be sure of the original condition of the knife. We will still correct any problems you have with your knife.

Regarding the CQB4, this was produced as a lower end user with a great low price point. Quality levels adjust to certain price points.

If you want to send your knife back, put a note with it mentioning my name and I will make sure that I approve the repair before sending it back.

Rick
 
Not sure I follow you.
The knife was brand new. It was in "original condition".
The problems with it were manufacturing problems, and impossible for a customer to create.
Already sent the original in with a note, and that just led to more problems with the replacement.
I don't understand how you can "correct any problems you have with your knife", or "approve the repair before sending it back", when the main problem is that the replacement was a different model.

CamillusColClub said:
First and foremost, we want the customer to be happy. Period.
Click to expand...
Great. I want to be happy, too. Fix the screw-up, and send me a MANUAL Dominator without any quality issues.
Customer service should have my info, along with the original knife-my name is Owen McMurrey.
 
OwenM said:
I recently bought a manual Dominator here on the forums....After calling AGR Knives, and being given Camillus' CS phone # as I was not the original buyer, I sent it in for replacement....(and I paid ~30 more than I would have for a Robo version on the forums because I wanted the manual).
Click to expand...
Nope. I made it clear here from the start. Also made it clear with AGR knives, and with Camillus from the start. There isn't, and hasn't been any confusion over that. I had no desire to deal further with the seller, and sent it in myself.
Camillus had the replacement to me in two weeks or less. If this had been the right model, with no problems, this could just as easily have been a thumbs-up for Camillus.
I didn't care for the comments questioning the condition of the original knife (as if I could have reground the entire blade at an angle, refinished it, and reapplied the manufacturer's markings, anyway), or having the issue twisted around. Plus, I've already sent in that knife, Camillus has it, and replaced it without question.
I didn't post here because I expected yet another knife-Camillus can do whatever they want on their end, but my part was done when I sent in the original defective knife.
What I did post for was because if noone points out the problems, noone fixes the problems, and you end up with unhappy customers, and lost business, just like could happen with any company providing any product or service.
 
Owen, I seem to be reading above that the company is going to get you the knife you want. If that is the case, Dude, you won! What is your objective? Running down Camillus? Getting them to say they are vicious beasts who don't wash their feet and don't love the Lord?
 
No, and I don't know where you see me running them down, aside from my QC, "if any" dig, since beyond that I just gave the facts, and responded to other posts. I also don't see anything about me getting a new knife.
I think you might be reading a little into this, especially since my objective was clearly stated in the last sentence of my last response, right before yours.
So what is your objective? :p

btw, I'm not a new customer of Camillus, have probably bought over a dozen of their knives, as well as traded into a few, and will probably buy more in the future (definitely another Becker or two), so 1) as a customer, of course I'm concerned about QC and service, and 2) as a customer, I'm not shy about it. I know I'm blunt. I don't beat around the bush, or dress things up, but I really don't mean to be offensive, either, and am sorry if that's how I come across.
 
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