Camillus' service dept????

Praetorian

Praetorian

Joined
Apr 1, 2001
Messages
135
I recently sent my CUDA EDC, 1 of 500 in 154CM in to Camillus' service dept. to be repaired.

Unfortunately, I had made the mistake of loaning out my knife to a moron who was using it to cut the banding off of skids of brick! When I got it back, the blade was scratched all to hell, the edge was gone and there were several small chips in the belly of the blade. Also, he must've used it to pry because the blade was real bad loose. I brought it home and tried to tighten up the pivot but it would go loose again right away if you wiggled the blade back & forth while holding the handle. To say the least, he trashed my knife.

The reason for the story, is to describe what kind of shape the knife was in when I sent it in. When I got it back from Camillus, it had a new pivot screw. That's all! The blade was still scratched, chipped and dull as a butter knife. The pivot pin itself is still stripped. But what really blows my mind is that they didn't even sharpen it.

I know that it wasn't anybody's fault but my own and I usually don't like to loan out my tools for just that reason. But, I guess I have been spoiled by some of the other makers who will replace any broken or worn parts and sharpen the knife back to a razor edge before returning it to you. Apparantly Camillus doesn't think the way they do. I would have gladly paid for the repairs since it was not a mfg. defect but they just put a new pivot screw in and sent it back to me 5 weeks later.

I'm less than impressed.
 
I guess my question is:

1)Did you ask for a new pivot screw.

or

2)Did you ask for a sharpening job?\

or both.

In general, a knife manufacturer is only going to do what you specifically ask for.

If you send a knife to someone and say "fix it", what does that entail?

For example, if I send a knife to KNife co. X for a new pocket clip and they put a new pocket clip AND arbitrarily resharpen the super fine 10000 grit waterstone edge I just hand applied, I may be a little pissed since I didnt want them to resharpen...catch my drift?

Be specific.

What did you ask for?
5 weeks is pretty crappy, IMO.
 
I was specific, at least to the point of pointing out the obvious. I didn't "tell them" specifically to replace any parts, I detailed what was wrong with the knife as best I could assess it and asked that they repair it.

I think it's rather a stretch to imagine that sharpening a blade in that bad of shape would piss off the owner, specially after I included a note detailing the sad shape it was in. It was as blunt as a butter knife and chipped as well.

I have sent several knives back the manufacturer for repairs or adjustments over the past 20 years I've been collecting them and they usually do even more than I ask them to, not LESS and it usually takes about 2-3 weeks tops.

catch my drift?
 
Anthony,
Do you work for Camillus or do you just like to bust people's balls?

No, I didn't ask them to do anything. I was playing a game to see if they could figure out what was wrong with the knife.:mad:

WTF man???:confused: :confused:


I posted about this to share with the group, what happened when I sent my knife for repair. It was the first time I have ever sent one in to Camillus. It was not the first time I ever sent a knife in for repair, it wasn't the first knife I ever had and I didn't slide into this world on the last raindrop!

I'm not quite sure how to interpret your remarks. I'm sure there are people who might box up their knife broken knife and send it off to the factory with the expectation that Mistress Chloe the psychic will be the one opening up the box.

I'm not one of those people, OK? or do you need a sworn affidavit?

Christ allmighty!
:mad:
 
Why are you so annoyed?

Take a chill pill.
This is a $50 dollar knife, not a Lexus.
Camillus, in my experience will make it right and will generally bend over backwards to please a customer.

I am sure WIll Fennell, master blaster will email or phone you and sort everything out.

Do you feel better now?
 
I'm sure that once Will Fennell gets involved this situation will be resolved satisfactorily. Unfortunately, Blade Show is this coming weekend and Will is probably very busy. My experience with Camillus is that they stand behind their products and will make it right to a customer's satisfaction.
 
I'm happy to see that some people have come forward to tell their stories of good experiences with the service department because I just sent my 154CM EDC back in to them because when I received it it had some pretty bad blade play. I hope everything turns out alright.
 
It has been awhile since I have sent anything to Camillus for repair but when I have they have always been very dependable. Hope it all works out for you.
 
Praetorian,
First, let me apolgize for being tardy with a response to you. Bladeshow is a pretty busy time for us here at CAMILLUS, and I have been away from the computer for quite awhile. My problem, not yours, and I should have found a way to check the forums sooner!

As a rule, we generally don't resharpen blades unless we are asked to by the customer. We have, over the years, really upset some folks who wanted the knife left they way they had it sharpened, or the way their grandfather had it sharpened. This I hope you can understand, but....

I understnad your point...this is a "new" knife, and it was appearently badly damamged. What should have happened is someone from the customer service dept. should have called and asked you what you wanted. For that I apologize. If you want to send it back in, I will make sure that it is taken care of to your satisfaction ASAP.

I can generally handle the issues faster via the phone, so if you would email me your phone #, I'll call you on my nickle, day or night, and discuss how you would like CAMILLUS to make this situation "right" for you!

My email is wfennell@rjsonline.net .

I look forward to talking to you!
 
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