Camillus Warrenty Repair Questions

TheBadGuy

TheBadGuy

Joined
Jul 24, 2002
Messages
5,868
Hi guys,

I have a question for those who had to send in a knife for repair. I have heard nothing but good things about Camillus making good on any minor knife issues and I would like to hear about peoples experience with returning a knife.


THE BIG QUESTIONS:

-Did they answer quickly to any e-mails or PMs you may have sent?

-How long did it take to get your knife back after you sent it??

-When returned, did you receive the knife in the condition you expected after repair??

Just curious folks. Thanks
 
Oh I think I can answer that one :D

- My original email to Will seemed to be lost and when checking here on the forum for the right email adress Will answered in about one second - when sending in the knife I got a confirmation email that it was received.

- About a month - not bad considering two times cross-pond shipping as I´m in germany

- Unfortunately not - thanks to Camillus excellent service policies I did receive a new EDC - but this new one is no longer 1 of 500 and with the new style black accents I just don´t like - right now I´m waiting for a feedback from Will on this.

Still happy with Camillus though - even with my so far single Camillus knife having problems from the beginning

Just me 2 €cents

Klaus

Edit: Emailed with Will and he took care of me - I think there will be more Camillus knifes for me in the not-to-distant future - did I hear someone say Dominator ?
 
Quite a while back, I sent a small Camillus penknife back for warranty repair. While the service was indeed fast, I was very disappointed when I found that they did not repair "my" knife, but rather just replaced it with a brand new one of the same pattern. While some may have been thrilled that they got a new knife, there are others like me that want "their" knife. Knives have distinguishing character, such as patterns and grain in the handles, and every nick and chip tells a story to the owner that remembers when and how he did it. Not to mention the sedimental value of having carried the trusted friend for years and years. These are the knives to hand down to new young collectors, not just replace with another of the same pattern. It's too bad that of all people, manufacturers themselves, the original "knife people", do not understand this. And when you think about the fact that they have the tools, the resources, the skilled craftsmen and such to just fix it, it's too bad that they choose to take the easy way out and just junk that persons memories and send them a new one. My .02 cents.

Dan
 
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