Case Warranty Question (Update 2-21-14)

I.N.F.K

I.N.F.K

Joined
Jul 7, 2012
Messages
1,896
A year ago for my birthday my farther gave me a Case Trapperlock with Chestnut handles. I really liked the knife, but it had very slight vertical balde play. Now a year later it has gotten much worse, through minimal use I might add. It's to the point to where I don't even carry it because it annoys me. Really this thread is more about the warranty, rather than the knife. I would just send it to Case to have them take a look, but I really don't feel like sending it to them and waiting a week just for them to say "it's not covered" or something like that. what's your opinion folks?

P.S.
I know that the case Trapperlock isn't exactly traditional, but it has a traditional feel.

***UPDATE***
So I just received my knife in the mail about ten minutes ago and I must say that I'm very happy with the work they did. Not only did they fix the vertical blade play with a new liner , but they also refinished the surface of the blade, reprofiled the tip, and sharpened it. I almost thought that they actually replaced the blade completely at first glanced.

 
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Send them an E-mail first explaining your problem.
I've dealt with Case customer service (lady name Mary Ann) year ago and they are very responsive and courteous.
Although my issue (worn out etching on handle of FSO) was not cover under the warranty but they took care of it as a
one time courtesy service.
 
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If I were you I would contact Case and see what they say.Bye the way I think the trapperlock is close enough to traditional to qualify for discussion here .I hope this opinion doesn't offend anyone.
 
Sadly, the trapperlock is pretty strictly excluded here but also does not get attention from the general forum because it seems so traditional to the tactical crowd. If it were me, I would send it. Only because it was a gift and the play is bad enough that it makes you not want to carry it. I'm sure they will do you good.
 
Wow, that was fast. I've sent one or two emails already with no response, maybe due to the holiday shopping season, who knows. But it doesn't hurt to keep sending, rather annoying though.
 
I.N.F.K said:
Wow, that was fast. I've sent one or two emails already with no response, maybe due to the holiday shopping season, who knows. But it doesn't hurt to keep sending, rather annoying though.
Click to expand...

They maybe off until the new year.
I just checked my record from a year ago (12/20/12).
They've asked me to ship the knife to them but infomed me that they will be off from Christmas Eve to new year.
My knife arrive to them during their holidays but one of their service personnel actually picked it up during the holidays.

FYI : Mary Ann is Repair Administrator.
 
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I have had good response using e-mail from Case in the past, but that was back when Shirley was still there. Their service was great. She was a great lady, and really wanted the customer happy...
I have no doubt they will take care of you one way or another.
 
Well finally got a reply back from Case and it was literally just copied and paste from their site.
 
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