Cheers to BM service dept and Life Sharp

billym · Aug 12, 2014

I sent my well used Mini Ritter back for a Life Sharp tune up. I got it back in 7 business days, they sent me confirmation of receipt and a track number for my return shipment. The blade has a nice new grind, they swapped out the springs and installed a deep pocket clip.
Thanks to Benchmade from one happy customer.

Punisher252 · Aug 12, 2014

Nice! I have to send in my Dejavoo.

Zeta33 · Aug 12, 2014

In my experiences with BM Life Sharp services, they have also been very fast, available for support, and courteous. 7 days is one heck of a turn around!

billym · Aug 13, 2014

According to my invoice (No charge) they got it on the afternoon of 8/6 and shipped it back on 8/7 the rest was just time in the USPS' system.

tuckerone1 · Aug 17, 2014

I have four BM models that are in need of a tune up and I'm wondering if it would be ok to simultaniously send or ship all four knives back for a life sharp tune-up? Any suggestions would be greatly appreciated.

Clan Gunn · Aug 17, 2014

How to send off and avoid any factory mix-up's. BM might be dealing with many, many owner's blades.

jkarp_53 · Aug 17, 2014

Shouldn't be a problem, they (last time I used it) charge $5 for the first and $2.50 each for each additional knife. Don't mail the original boxes, just wrap each one carefully and insuring your package is optional but a really good idea. Here's the link to the LifeSharp service.

http://www.benchmade.com/images/pdf/Lifesharp_Service_Letter.pdf

Talum15 · Aug 17, 2014

Top notch BM customer service. Always having a person on the other line to talk to is a plus!

NIKLASAL · Aug 17, 2014

Been slow for me. Going on two weeks here

billym · Oct 1, 2014

Guess times may vary dendding on the workload. This time I sent my OG 440C 555 combo blade that needed a tip re-profile since it was dropped long ago on a hotel bathroom tile floor. I had hand repaired the tip but it was never perfect. So I mailed it out on 9/22 and got it back today, 10/1. Nine days is still great.
They sharpened the non-serrated portion giving it a nice new sharp tip. They also took it apart and inspected it (omega spring) replacing all the screws as well as the Omega.
To finish off I requested a low rider clip with a ?? and the put it on the knife and still sent me a new black regular clip.
Thanks Benchmade.

JNewell · Oct 1, 2014

I've sent two in recently. Turnaround time was about 2 business days each time. :thumbup:

rxavage · Oct 1, 2014

glad to hear this, I just got a Rift I want to send it in to have the blade touched up and the spring replaced because the axis lock sticks, the knife is "new".