Chris Reeve Customer Service

S

Simon Templar

Joined
Feb 24, 2000
Messages
15
I bought a large Sebanza last week,some of you guys may remember,and I had some proplems with opening the knife.So on monday the 28th of Feb I called CRK and spoke with MR.Reeve.Thats when he told me to send him the knife.I send him the knife and coming to find out there was a proplem.Today is March the 3rd and I have a brand new knife in my hand.Now that's what I call customer service.
Great company great knives and awsome customer servie.Thank you very much CRK.
That's all I thought I share this with you.

 
I remember your knife was hard to unlock. Did Chris tell you why this was? And why you got a new knife as opposed to the other one being fixed?

Just curious. Congrats on the knife.

-Johnny
 
In a sales organization, service is the most expensive commodity you give to the customer. You must receive orders, and produce a very good product to prosper. Chris Reeve did something very bold, he gave the customer as much of what the customer wanted, and could still make a profit. He answered questions, educated his customers, and has built a reputation that most knife makers envy. In short he came from a difficult situation in South Africa, and produced product, and treated customers the way they had longed for. No more take it or leave it, no more you bought it you own it, no deception about delivery time. Luck is the result of hard work, and superior planning.

Floyd

Bought 2 of the N.I.C.A. Tanto Sebenzas, and really like them.
 
I have to agree. As a Chris Reeve dealer it is a real pleasure to work with the folks over there. Their customer service is second to none and you're right, Matt, Bridgett is great. A real sweetheart.
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------------------
Dennis Wright
Wright Knife & Sporting Goods
1-800-400-1980
("Have a knife day!")
wrightknife@ixpres.com
 
Well said Floyd. I still stay in the country
of Chris's birth.Not much has changed in the way of service..."Take it or leave it" or made to feel like a criminal when one dares to complain. I'm really impressed by such service....is this rare or the norm in the STATES?? Back here most corps. have a monopoly so we, joe public , have no choice! Reading all the posts in CR forum and the responses on my previous post "Why Sebenzas?" has finally convinced me to purchase my first Seb...expecting delivery soon.....ya..with our Postal services hopefully within 8 weeks...I joke not!!!
I like to buy a quality product but when the service is exceptional..it's seer gravy....
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Hilton
 
Oh yes, Julie and Bridget are A-1 Top Shelf Customer Service gals! They have been a pleasure to talk with over the phone and via email! All of my questions and concerns have been answered by these two gals to my complete satisfaction!!
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Thanks Chris & Anne Reeve for employing these two!
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[This message has been edited by Mark W Douglas (edited 03-10-2000).]
 
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