Chuck Buck Is Tops In My Book

[Waltznjack]

I received a call from Chuck Buck today and we discussed the problem I had been having with the knife store. He was very kind to take the time to call me and discuss the issue with me. Not just every executive will even bother to have his assistant drop a note let alone call a customer personally. Now this is what I call customer service.

It seems that the Buck store is/and/or was in California which is not business friendly and is in the process of being moved to Utah. This explains the rude and surly service I received. Apparently there must some disgruntled employees at the old store if I read between the lines correctly.

Anyway, Chuck Buck's call was above and beyond what I expect in customer service.

Thank you for your call Mr. Buck and you have recruited a confirmed Buck customer for life. No complaints from me. It is a pleasure to retract any and all demeaning remarks I made recently about Buck Knife store and Buck's service.

Sincerely,
Waltznjack

 

[110 Dave]

I received a call from Chuck Buck.... Thank you for your call Mr. Buck and you have recruited a confirmed Buck customer for life. No complaints from me. It is a pleasure to retract any and all demeaning remarks I made recently about Buck Knife store and Buck's service.

Sincerely,
Waltznjack

It is wonderfull that things have work out for all!!!
I had held out hopes that they would.
It is sometimes with a bit of understanding that things get better!
Your apoligy is sure to be accepted by all at this forum.
dave

 

[libbyhuck]

Way to go man...welcome back!!! Thanks Chuck...Buck continues to impress me w/its excellent role model...no wonder my knife drawer looks like a giant banana from all the yellow Buck boxes....