Cold Steel 25S SCIMITAR Blade Wobble

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Hypermole

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Aug 23, 2012
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Hello,

I have 9 Cold Steel folding knifes and one of my 25S plain blade SCIMITAR has a wobble or blade play when using it. I also have a all black version of the same knife with no problem. I haven't tried to fix it myself yet and am waiting to hear back from Cold Steel about repair.

I've read a few posts on here where people have sent in a knife and had it returned in worse shape then before they sent it in? Would it be better to try to fix it myself? If so what size are the torx screw heads so I'm sure to not damage the knife.

Thank You
David
 
I didn't think Cold Steel repaired knives... Unless it was something really simple... They just send you a new one.
 
HYPERMOLE I have responded twice to your messages about this.
If you have blade play send the knife back to us and we will look at it. There is no time limit attached to our warranty and if we can help, we will.
Disassembly of the knife may potentially void warranty, so I would highly recommend talking to our customer services team before proceeding.
They will do their very best to advise.
http://www.coldsteel.com/contact.aspx

thanks
 
Thank You To The Moderator.

I was on the phone with Support trying to get a prepaid shipping label. Because there is no way of telling if this old of a knife can be repaired and they are no longer available, sending it in maybe a waste of time and money.

So far no prepaid label and as long as I do not loose any parts, he told me I would not void the warranty. He suggested I hold off till after Christmas to send it in as this is your busy time of year and I may possibly get a prepaid shipping label then?

As you can tell I'm easily confused and this is my first Cold Steel Knife I was given as a gift from someone special. It has not been abused in anyway, but carried more than most of my knifes. So, I'm still not sure what to do or what size of screws are holding it together. I don't want to cause any more damage. Also having just bought my ninth Cold Steel Knife, I would be interested in how good the lifetime warranty is and how I'm treated as a return customer.

Thank You
 
I am not a member of the Customer Service team, but this is the situation to the best of my understanding:

1- We will have to inspect the knife in order to made an accurate evaluation for any service or warranty claim. We cannot give you an accurate assessment until we get the knife in hand. We cannot make evaluations over the phone or online.

2- We do not send prepaid shipping labels under these circumstances. You will need to ship the knife to us for inspection.

3- Our warranty is Limited Lifetime. The warranty covers any defects in materials or workmanship. Wear and tear, use, abuse, or accidental damage is not covered by the warranty. You can also view details about our warranty on our site.

4- From what you are describing, the issue sounds like simple long-term wear and tear rather than a defect in material or workmanship, however, we can make no guarantees until we inspect the knife.

5- If the knife is covered by the replacement warranty, we cannot send you the same model as a replacement. That knife has been discontinued for around 6 years. We would replace it with a comparable knife of our choosing.

6- If the knife is not covered by the warranty, but can be repaired back to function, we will do so and return it to you. Our Customer Service rep was simply informing you that sending a knife in for service at this time may incur some delays as we are heading into our busiest time of year. Our repair shop is endeavoring to get all services complete in a timely manner, but we cannot guarantee our usual 2-3 week service.

7- If it is not covered by the warranty, and cannot be repaired, then we would return the knife to you with a letter explaining the issue, and a discount offer on a new knife.


Our Customer Service and repair shop staff will do their utmost to take care of your knife and achieve the best results possible. If you are unclear about any of the above information, I would encourage you to email our Customer Service department with further inquiries. They are always happy to help

Thanks
 
Hi Again,

I worked on the knife very carefully pretty much all day yesterday. I had a really hard time figuring out what size the screws were. I have brand new metric and standard, torx and allen wrenches but still had problems with a few that appeared to be of questionable quality getting all them removed. Once I was able to look inside I found all of the Philips screws that hold in the internal liner very loose. I could actually see these plates move as I opened and closed the knife. I tightened them up with a drop of medium Loctite and I am in the process of trying to remove the stop pin screw. The back side just spins so I will have to try a few different ways to remove it. The head of this screw is damaged so any suggestions would be greatly appreciated. I called tech support and asked for replacement screws and a stop pin. The tech. also agreed that allen wrenches is probably what was used on this old of knife. He is going to send me new screws and a stop pin on Monday.

Thank You For Your Assistance,
David
 
Hi
I asked to be kept up to date with this particular case and the customer services team were kind enough to send me the ongoing file on this.

I'm sorry, but the rep did not say he would be sending you the screws and stop pin on Monday. He said it was highly unlikely that we had those parts in stock (as the knife has been discontinued for over 6 years) and that he would return your call on Monday.
If you sent the knife to us for evaluation and inspection we may be able to help (or at least ascertain the problem and attempt to resolve it) but please note that as a rule we do not ship out replacement parts. We do repairs in-house.
As I have said several times both here and in PM's I would advise against disassembling the knife as this may void your warranty and make it harder for us to help you.
I'm sure that the Customer Services Rep will be in touch later today. He will be able to advise in more detail.
Thanks
 
I did call and get some info. today. We left off that I'm S.O.L. The gentlemen said he was waiting on one more reply on getting new screws but he made it clear it didn't look good.

I was able to take the screws to a hardware and electronics supply store today but they did not have any replacements. So I am disappointed that I'll have to spend more time and money to repair this knife myself.

I still really love my Cold Steel collection.

I just am trying to do my best to understand the outcome of what should have been a simple warranty issue.

Thank You Anyway
 
It may have been a warranty issue if we had seen the knife firsthand and inspected it, but without actually handling the knife we cant make that call.
With a knife that has been discontinued for this long there is understandably only a finite amount of parts and materials for repairs, but I know our team will have done all they can to help.
I'm sorry that this didn't have a better outcome
 
Hypermole said:
I did call and get some info. today. We left off that I'm S.O.L. The gentlemen said he was waiting on one more reply on getting new screws but he made it clear it didn't look good.

I was able to take the screws to a hardware and electronics supply store today but they did not have any replacements. So I am disappointed that I'll have to spend more time and money to repair this knife myself.

I still really love my Cold Steel collection.

I just am trying to do my best to understand the outcome of what should have been a simple warranty issue.

Thank You Anyway
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oh geez... go ahead and send it in before you mess with it anymore. What do you have to lose but a few dollars in shipping? Customer service would do their best to help you, and if they can't do anything with it they'll just return the knife to you... It's not rocket science.
 
Hairlesstwinkie said:
oh geez... go ahead and send it in before you mess with it anymore. What do you have to lose but a few dollars in shipping? Customer service would do their best to help you, and if they can't do anything with it they'll just return the knife to you... It's not rocket science.
Click to expand...

I am under the impression this is really not a option and may take up to 3 months to have it returned without being repaired and in the same condition.
 
Hypermole said:
I am under the impression this is really not a option and may take up to 3 months to have it returned without being repaired and in the same condition.
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Last knife that I had sent into CS took three weeks to get it back to me.

They might have alternative parts that may fit or have parts stashed away. You don't know till you send it in. Fine, you'll lose a few dollars on shipping and a few weeks of waiting. If the knife truly means something to you then send it into the people who would know what to do with it. It's better than you guessing on what needs to be done.
 
I've never understood threads like this. If I drove a car until it was out of production and had 400,000 miles on it, I have a choice. Fix it myself or scrap it and get another. I would not expect G.M. to take it back and rebuild the engine for free. Lifetime warranty on defective materials isn't lifetime warranty on wear and tear.
 
upnorth said:
I've never understood threads like this. If I drove a car until it was out of production and had 400,000 miles on it, I have a choice. Fix it myself or scrap it and get another. I would not expect G.M. to take it back and rebuild the engine for free. Lifetime warranty on defective materials isn't lifetime warranty on wear and tear.
Click to expand...

There is no wear and tear, Still has a razor sharp factory edge, and still sold @ the new Buy.com. It will be just like brand new when I find the correct screws, which is all I really asked for.

This was my first time dealing with Cold Steel Support. When I called another well known knife manufacturer the parts were in my mail box by the time I got there.

Live & Learn

To the Moderator, Please close this thread.
 
@ Cold Steel Knives:
Thank you so much for responding and trying to help and advise the OP.
The information you have provided may very well prove valuable to myself and others who may require W / R service.

Keep up the good work!
 
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