Cold Steel contact info?

[Klesk]

Does anybody have an e-mail address for Cold Steel knives, customer service in particular? I have a Magnum Tanto II that has always had a blurry grind line near the tip. I've had it for years, and everytime I take the knife out it bugs me. As I recall, I searched the web not too long ago for e-mail contact information, but came up empty.

Thanks again for the help.

 

[CH]

www.coldsteel.com

 

[Klesk]

Thanks, CH but I didn't see an e-mail address on that page (am I just stoopid? Could be...) . Anyway, I believe there was some debate on these pages on whether or not that site was actually affiliated with Cold Steel. I don't recall the outcome, but I remember being referred to a Cold Steel Special Projects page, which seems more like a genuine Cold Steel site. Of course, no e-mail address on that page, either. The search continues...

 

[Esav Benyamin]

Klesk, thank you for reminding me to check out the Spec Pro page. (I must not purchase unnecessary items ... I must not purchase unnecessary items ... I must not .. .. .. ) They seem to have upgraded the graphics. Very nice.

However. This is a regular problem with Cold Steel: we are all so fixated on THE INTERNET that we find ourselves helpless in the face of a website with no e-mail address. I did note, however, phone numbers (and calling hours) which reminded me that I, too, had a problem with a purchase, called them, and was much relieved to find them willing and able to assist me.

For assistance, please call us at (800) 255-4716 or (805) 650-8481.

Customer Service Specialists are available from 8 am to 5 pm M-F Business hours 6am to 6pm M-F and 8 am to 5 pm Sat. PST. Sun closed

Go for it!

 

[Klesk]

Thanks, Esav. You're right - we're so used to instant communication, we forget that there are other ways. I remember getting most excellent customer service from Cold Steel when I wrote to them many years ago, but sitting down to write a letter seems like a lot of work now. Maybe that's the point: if it's not important enough to type out a letter, then maybe it's not all that important, after all.

 

[Esav Benyamin]

Years ago, I did calligraphy. On the job, I made up certificates for people, cards for special occasions -- then the computer and printer came along, and programs that did cards and banners ... I can hardly sign my name now, I rarely write. It's a lost prehistoric art!