I started with a friend's laptop. They didn't have anti-virus software or a firewall on it and her son decided to surf the web with it. It is infected with something.
It would boot and pop a nag message a Yes and a No button on top of the login screen. Pressing one or the other would cause it to start logging in and then it would generate an exception of some sort and reboot.
I finally got it to change the boot order so I could see what it was doing and tweak to bios settings. Then it got the blue screen of death and rebooted again. Things looked promising because it was actually logging in!
Then another blue screen of death, a reboot, a CHKDSK with no problems, and I see the Windows XP black screen with the scroll bar in a normal login sequence and the speakers "pop" I get a blue screen of death for about 1 to 2 seconds and it reboots and repeats.
Is this machine totally screwed? The laptop has data on it that isn't backed up that she wants me to save if I can. At this point I think my only option is to reformat the hard drive the DVD drive.
This laptop is a Compaq Presario 2100 running Windows XP Pro service pack 1. It is a pretty laptop but, I'm not realy sure what the CPU and memory are. If I can snap a picture with my camera at the right moment, I might be able to tell more about what hardware it has and what is going on.
Anyone have some good suggestions for a possible fix or, do I just reformat the hard drive and start over with a clean machine and load the right software to keep the spyware, malware, viruses, etc. away this time?
THANKS!