contact point for Buck knife repair?

R

rugeruser

Joined
Dec 22, 2002
Messages
2
Hi,

I have a Buck model 102 (Woodsman?) that my wife gave me as a gift some 20 years ago or so - it has been my constant hunting and fishing companion ever since. However, last week, tragedy struck! Boning out a goat, I snapped about a quarter of an inch off the tip in the hip joint!! My question - given that people are a bit twitchy about anything "dangerous" in the mail/freight these days, what is the best course of action - send the knife to Buck USA to get the tip reground (if indeed that can be done), or is there a local (Australia) distributor who can deal with this for me? I've gone to the Buck website, but there is only phone numbers and street address shown - no email.

Any help would be much appreciated.
 
THE man you want to contact is Joe Houser - The Director of Consumer Relations and one of the Moderators of this forum. The best way to contact him is through email at jhouser@buckknives.com or by posting on this forum, which you already have done...:D

You obviously know about Buck's Lifetime Warranty and their reputation for having one of, if not the best Customer Servive in the industry. Joe is the "point man" and from experience, he WILL make it right. Here's a quick piece of advice when talking to JOe, or when you send the knife in... it sounds to me like the 102 has some sentimental value after 20 some years. Make sure you mention that fact to Joe so YOUR knife is repaired and returned. If it doesn't matter, and you don't tell them otherwise, they just might send you a new knife instead of repairing your's.
 
Dan,

I think Joe is pretty quite these days - he also seems not to answer his emails since a while - hopefully all is well - he might just be too busy ....

Just my 2 €cents

Klaus
 
Just pack up your knife and mail it to:

BK, Inc.
Attn: Joe Houser
1900 Weld Blvd.
El Cajon, CA 92020
USA

I advise only using "BK, Inc." in the first line (as opposed to "Buck Knives, Inc.") to lessen the chance that someone who needs a good knife might steal the item in transit.

Also, Gypsy9590's suggestion about letting Joe know the knife has sentimental value is a darn good tip. Buck is the best - they'll take care of you.

Oh, one last thing - if you have a chance, why not take digital "before" and "after" photos and post 'em up for us to see!?
 
I have an email out to our distributor in Australia. The company name is TACSPO. If there is an easier way to handle the repair/replacement they would know.

Otherwise send the knife in.
 
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