- Joined
- Jan 21, 2015
- Messages
- 17
Not sure if y'all have noticed this, but finding out retail locations for Council Tool products is damn near impossible. The website is absolutely useless in that regard, so I called them on the phone to inquire. "Sir we don't distribute our products, we only make them, House Hasson Hardware distributes them for us, so you'll have to contact them." Ok, so on to google for House Hasson Hardware's website. Hmmm.....ok, where's the "dealer locator" link?.......:concern:..... Hmmmm....ok......where's the "contact us" link?..... Second phone call, this time to House Hasson- "Well sir, we don't make our list of retailers public, and I can't tell you over the phone or email, making that info public would be giving information to our competition, and I'm not familiar with that brand, they told you we distribute their products? [SERIOUSLY, THAT IS EXACTLY WHAT SHE SAID] Let me give you the phone number of our rep in your area, maybe he can help you locate a dealer".... Ok, so now, onto my third phone call, now to House Hasson's rep.....I leave a voicemail, and to his credit, he calls me back within the hour....."What was the name of the company again sir?....Council Tool....Like a tool council or something?...Oh it's a family name.....hmmm.....A lot of our customers around here sell Ames Tools. Would an Ames axe work for you? Ames is big around here. I've never heard of Council.....
HEY, COUNCIL TOOL- IF I CAN'T LOCATE A PLACE TO PURCHASE YOUR PRODUCTS AFTER GOING TO 2 SEPERATE WEBSITES AND MAKING 3 PHONE CALLS TO YOUR COMPANY OR A REPRESENTATIVE OF YOUR COMPANY, SOMETHING'S NOT RIGHT.
Anyway, does anybody know if there's a Council Toll retailer in the DFW area? Thanks.
And yes, I am fully aware that I can buy their stuff on Amazon, and eBay. I want to touch it and see it first.
HEY, COUNCIL TOOL- IF I CAN'T LOCATE A PLACE TO PURCHASE YOUR PRODUCTS AFTER GOING TO 2 SEPERATE WEBSITES AND MAKING 3 PHONE CALLS TO YOUR COMPANY OR A REPRESENTATIVE OF YOUR COMPANY, SOMETHING'S NOT RIGHT.
Anyway, does anybody know if there's a Council Toll retailer in the DFW area? Thanks.
And yes, I am fully aware that I can buy their stuff on Amazon, and eBay. I want to touch it and see it first.