Hey there,
This thread was just brought to my attention by a customer. Do you have any photos of the edge to share with me? Whatever the issue, I am very proactive with any types of QC issues. For a potential QC issue like you've outlined, I ordinarily ask people to send the knife back to our 331 East Water Street shop address, listed on the
www.surviveknives.com website, along with a note outlining the issue. I will visually inspect the knife, taking detailed photos of any flaws or damage, before doing any repairs. I will then repair the damage and thoroughly test the knife out to ensure the issue is resolved. This usually involves a lot of batoning, prying and thick cardboard cutting. (See attached photos) If I believe the knife is in good working order, I'll get the edge hair popping sharp and returned to you. If I believe the blade is defective, I'll let you know and offer a replacement, either with something I have on hand or something coming up in the production schedule.
We run our belt grinders here in the shop at a crawl to avoid any heat build up. The hottest the blades ever get is from a final stropping on the baldor buffer, with a cotton wheel. Even then the blades are cool enough to touch. I keep all of our mill sheets from Niagara Specialty Metals, so if it is a raw material defect, we can trace the blade back to the sheet of steel is was cut from. After that I would have to assume it could be a heat treat issue. Peter's Heat Treat does an excellent job but that being said, I know sometimes "S&@t happens". I have not gotten a badly heat treated blade from them yet but I know it isn't out of the realm of possibility.
To anyone else out there reading this, we do also offer free lifetime resharpening, for only the cost of return shipping or we'll sharpen your blade on the spot if you happen to come through the Gettysburg area. So use your knives with confidence, we've got your back. I've gotten blades back for resharpening that have been dropped on concrete, batoned through nails hidden in wood, and even one that had a spot burnt out of the edge from being electrocuted, when a customer mistakenly cut a live electric wire with his knife.
-Guy
View attachment 380033View attachment 380034View attachment 380035View attachment 380036View attachment 380037