Craftsman

tobyrogers

tobyrogers

Joined
Oct 8, 2005
Messages
786
Sorry the first part of this has nothing to do with knives.I just tried to return some Craftsman sockets and wrenches to Sears.Just the usual exchange all of us have been doing for years.It seems that since Katrina if it has rust on it they won't exchange it.Even if it's just rust on the inside of the jaws or inside the socket where they always wear the finish off.All of these were cracked or rounded from years of use and most did not go through Katrina.Those are in the gulf somewhere.Just a warning that if you go to exchange your Lifetime Warranty Unconditional guarantee tools to Sears clean the rust off first.Does anyone have a copy of their guarantee.
Now the knife part.Keep an eye on Ebay if you like Craftsman knives as over the next few days I'm going to dump my Craftsman collection.I refuse to own anything connected to this name.Arnold
 
Are you getting rid of them because of this experience? or did something else happen too?

-Joel
 
No, I just refuse to have them around if this is the way Sears treats it's longtime customers.Katrina was bad enough now this POS company is rubbing salt in the wound.Let them get their customers in China.Arnold
 
I nearly got arrested last year at a Sears store. I wasn't violent, just very insistant that they replace a big power drill which had a bad switch. They refused. I insisted. They refused. I went verbally postal. They were dialing 911 when I went out the door and slung the drill by it's cord across the parking lot into my truck. Hole in one. Couldn't do it again if I tried. I still buy Craftsman tools. But I do it in a store where they know me and don't want to loose my business. Oh, and the shock therapy on the drill worked. The motor freed up and the switch cured itself. I still use it in my work.

Consider that the Sears that was is not the Sears that is. Sear-Mart now. They don't sell knives. Or guns. Or boat motors.

Codger
 
I'm going to file a suit in small claims court against them.This is a shame since I have tools I bought from them 45 years ago.I'm going to take one of my craftsman knives that I have papers for and see what they say about the warranty.Arnold
 
Wow. I've always bought Craftsman hand tools and never had a problem. And I've lately been excited that we can finally buy Craftman products locally, since they're now available at K-Mart. Nearest Sears store is 100 miles away...

-Bob
 
i have heard alot about sears lately, alot of bad things, but like codger i think it has to do more with the employees in certain stores than the chain itself. dont give up yet arnold. if possible, try another sears. i wonder bob, does kmart honor the tools too, or do u have to take it to a "real" sears to get the exchange done? i was suprised at the amount of tools kmart had, but sadly i dont think it has helped the buisness much at all.

kris
 
A couple years ago I wanted a band saw. Found a used Craftsman for a good price. I bought it.
I wanted a drill press, went to Sears & bought it.
Wanted a 4X36 belt sander, went to Sears, bought it. Took it home. It worked well. I just happened to notice, months later, my sander is made in China. My drill press is made in Taiwan. My old band saw is made in the USA, only now they carry only one type blade for it.

They are not high on my Christmas card list, though I still buy some tools there because of the guarantee. I may have to rethink that. If I have to buy a tool made in China & the warranty is no good anyway........why pay Sears inflated price?

Dale
 
why pay Sears inflated price?
Click to expand...
Are they really more expensive than Made In Mexico DeWalt products? I think the Craftsman belt sander and router I bought last year were better bargains than other brands, especially since they were on sale. The belt sander was made in China, but the router is USA.

i wonder bob, does kmart honor the tools too, or do u have to take it to a "real" sears to get the exchange done?
Click to expand...
I don't know.

i was suprised at the amount of tools kmart had, but sadly i dont think it has helped the buisness much at all.
Click to expand...
I was happy to see it because of how much no-name Chinese junk had to move out to make room for the Craftsman stuff.

-Bob
 
I think part of what made me mad was you used to buy a 3/8 ratchet and it would last ten years.Now your lucky if it lasts two and if it's humid one before it locks up.Since I live on the coast or close to it most of the time my tools always develop surface rust when stored.Now after Katrina if it has any rust it is a no return.For most this would be a no sweat issue,just a rag and a little WD-40.That turns into a project when your stuck in a wheelchair.Arnold
 
Hmm...
I've never had a hand tool that wore out or rusted.
But I don't really have the patience for fixing broken things, so my wrenches and sockets are in "near mint" condition. :D

That is goofy about them not wanting to accept rusted items because they think it's Katrina-caused. Maybe they figure that should be covered by your insurance, not their warranty?

Wondering if a more expensive brand would be any better or not. SK? Snap-On?

And have you considered moving to someplace that's not a swamp? Community Coffee does mail-order you know. :)

-Bob
 
Arnold, do they stil have "Satisfaction Guaranteed" over the door as you enter? If so, you are covered...just climb the corp. ladder until you get someone big enough to honor your request, refund your money or take the Satisfaction sign down. Dept, Mgr. Store Mgr. District Mgr. Regional Mgr. CEO in that order. Just keep asking for the toll free number for the next higher guy until they see things your way. They should crater before you do, and you can do it all on the phone now from your wheel cahir.



Paul
 
AAAHHH!!! had trouble with blockbuster video kinda like this last night! i wanted to see lions eating somebody, so called to see if they had "the ghost and the darkness" in, guy says yea, we have it, i will hold it for u. so i drive 45 miles out of my way, and this little pimple faced idiot doesnt even have it!! then to top it off, he was a total smart ass. needless to say, i pulled a michael, the punk was calling 911 as i was walking out the door. no wonder so many of americans jobs are going over seas, americans are getting lazy and pathetic!! this punk had the guts to tell me, " maybe u should look for it, i am busy" the whole time he was sitting on his ass drinking a soda. he changed his tune after i slapped his face. so i will be going to another video store.

kris
 
Bob W said:
I was happy to see it because of how much no-name Chinese junk had to move out to make room for the Craftsman stuff.

-Bob
Click to expand...

Good point Bob.
I am starting to wonder though, how many of the Craftsman hand tools are now being made in China? I think some of their second line, Challenger tools are made there. I am going to have to check that out. I have 4 or 5 tools I need to take back and exchange because they are broken. One is a 1/4" ratchet, which I think is US made.

Dale
 
I am starting to wonder though, how many of the Craftsman hand tools are now being made in China?
Click to expand...
Last time I checked all of the Craftsman-brand wrenches and sockets are still made in the USA. Power tools are made all over.

I went to a small Craftsman store last year and was disappointed in one thing - they had a set of precision pliars that were marked with the regular Craftsman brand but made in China. It was exactly what I was looking for, but I passed. Like I told the owner, I'm not paying full Craftsman prices for Chinese hand tools.

-Bob
 
I have never had a problem with Snap-On. I worked for a guy who bought only Snap-On even for the help to use, because if the chrome plating came off, Snap-On would replace the tool.

Many years ago I went to the beach on the Oregon Coast. When I got out of the pickup my foot hit something in the sand. I picked it up and it was a 1/2" drive Snap-On ratchet. It was rusted solid & wouldn't budge. I took it home with the intention of trading it to the Snap-On man for a new one. I got curious about it & took it apart. The gears were rusted shut. I sprayed them with WD-40 and hit them with some 400 grit wet or dry sandpaper. Put some grease in the gears and am still using it today (that was in 1979). I showed it to the Snap-On man, (who would have replaced it), and he said, "That is an old one. They are really heavy duty. They were made to put a 6' piece of pipe on so you could really get some torque on a bolt." It turns out that the ratchet was 20-25 years old when I found it, according to Mr. Snap-On.

You have to love real American quality! :)

Dale
 
I'm ttting this because everyone should know that Sears is the DEVIL. Well, not really, but they sell really crappy stuff! When I bought my first house, I did a shopping spree there. string trimmer, push mower, riding mower, treadmill

All of it was awful. The treadmill lasted less than a month, they offered to replace it, no thanks. The trimmer laster almost a whole season (I'm in Vermont so thats like 4 months of use), the tractor, I will say it lasted almost 5 years, but for almost 2 grand I didn't think taht was so great (it was always garaged and serviced yearly too). The push mower, I think I've still got it somewhere although it hasn't started for years. :thumbdn: :thumbdn: :thumbdn:
 
I get frustrated too, But ..and this is to Fireman..I hope you didn't really Slap the kid??!! maybe he did a dumb ars thing but...still we don't have a right to hit somebody, I hope that is not how it went down! If I were his dad I would be looking for you!
 
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