Credit where credit is due - Canal Street

[RetiredGuns]

I bought a gorgeous CS Autumn Sunset bone Trapper a couple months back but there was slight blade wobble and a tad of grittiness in the opening so I contacted CS about a fix. I spoke with Jean and he said absolutely send it in. It was like dealing with a one man show and very personal. The knife came back with no wobble, smooth as glass and polished up! Great products and great service!

 

[Noddy]

Do you know I'd love to get a CS Trapper and a half moon, but the thing about the slow blades really put me off - and in Canada returning a thing to the US is not easy without getting massacred for taxes several times over

Good to know CS have high service standards though

 

[338375]

Its always good to hear positive things about a company. A lot of times we only tend to hear the negative.

That Sunset bone is perrty :thumbup:

 

[Jimbo75]

Good to hear they have improved, they didn't bother responding to my email so I sent it to the dealer I bought from, and apparently it took over 2 weeks for CSC to respond to their enquiries??

Your thread gives me a glimmer of hope for Canal Street, I guess all companies have their good and bad days..