- Joined
- Feb 2, 2005
- Messages
- 4,271
Got a phone call from Heather at CRK this afternoon. Their CS department had a package ready to mail to me. About 6 weeks ago, I bought a new double lug small regular Sebbie online. When she arrived, I discovered that when she was getting her factory belt sharpening, an "unpleasantness" happened on one side of the blade. The bevel was unevenly ground and went a good ways up the side of the blade. This was a 2006 model that had been sitting somewhere in dealer stock since birth, definitely not a return from a dissatisfied customer.
She's my EDC knife, so she's a worker. I figured I'd let it go and just use her since the blade was good and sharp. Well... you know how it is... the more I looked at the blade bevels the more I thought that she ought to start life with a better look than that. On Christmas Day I dropped her off at the PO with a note inside for CRK's CS magicians. I had already called CRK and given an explanation of what I wanted and a CC#. I asked them to fix the blade however they had to and just charge whatever was necessary. That's a 14-day turnaround from leaving my house to being on the way home... and the New Year holiday falls in there too. That's nearly unbelievable.
When Heather called me today, she said they had looked at the blade when the knife arrived and decided that it should be replaced. The charge to me would be for return postage... only! IMAO, that's a fine example of how much faith CRK has in their product and how serious their committment is to top-notch customer relations. And that's a big part of why my wife and I both carry and use Sebenzas. I have 9 Sebbies now and I'll continue acquiring and carrying them. I'll never be the biggest customer or collector, but I'll be a CRK customer and collector as long as they make knives and as long as I live.
Thanks Heather, Chris, Anne, and everybody else at CRK. My best wishes for a successful 2009.
She's my EDC knife, so she's a worker. I figured I'd let it go and just use her since the blade was good and sharp. Well... you know how it is... the more I looked at the blade bevels the more I thought that she ought to start life with a better look than that. On Christmas Day I dropped her off at the PO with a note inside for CRK's CS magicians. I had already called CRK and given an explanation of what I wanted and a CC#. I asked them to fix the blade however they had to and just charge whatever was necessary. That's a 14-day turnaround from leaving my house to being on the way home... and the New Year holiday falls in there too. That's nearly unbelievable.
When Heather called me today, she said they had looked at the blade when the knife arrived and decided that it should be replaced. The charge to me would be for return postage... only! IMAO, that's a fine example of how much faith CRK has in their product and how serious their committment is to top-notch customer relations. And that's a big part of why my wife and I both carry and use Sebenzas. I have 9 Sebbies now and I'll continue acquiring and carrying them. I'll never be the biggest customer or collector, but I'll be a CRK customer and collector as long as they make knives and as long as I live.
Thanks Heather, Chris, Anne, and everybody else at CRK. My best wishes for a successful 2009.
