Thanks for the comments made in this thread - we take all criticism to heart and wish we could be perfect 100% of the time. We try to answer emails promptly but don't always manage it. Often, the questions posed need research and quiet thought to ensure that the correct information is returned. This was true in the case of Kevin's query about our sharpening of his Large Classic with Snakewood inlay. Unfortunately, what happened was that both Mike and I failed to get back to him.
As well as answering his questions, here is what I wrote to Kevin on November 22 in our second email after he called and spoke to Mike:
Please accept my personal apologies for the late response. There is no excuse for the delay other than poor communication between Mike and myself. As you probably know, we are a small business and our days are very full. I was surprised/embarrassed when I realized how long a time had passed since your October 27 email I had simply not been diligent is staying current with correspondence.
I would reiterate what some of you said - if you don't hear from us by email quickly enough then call or resend the email. We do our best to give you good service.
Anne
