CRK Customer Service. . .

GigOne · Nov 12, 2002

This afternoon. . .a box from CRK arrived at the abode. Inside, a freshly refurbished large plain Sebbie.

Aaaahhhhhhhhhhhh

I got the knife on the secondary market. . .inexpensive price tag. . .and had been well used (not abused).

Sent it off to CRK the day after I recieved it from the seller. Had them resandblast it, polish the blade, add a swedge, new lanyard added and resharpened. No high polished screws. . .reblasted the originals ! Ohhhh..........and it's razor sharp !

There's something about a Sebenza that brings a smile to the face and warmth to the heart.

What a beauitful job they did !

Oh. . .this isn't the first refurb that I've been through with CRK ! And they haven't missed a beat on any of them !

Hat's off to the folks at CRK !

Steven Roos · Nov 13, 2002

How much did it cost?

Elvislives · Nov 13, 2002

CRK has the BEST customer service of any knife manufacturer I've dealt with to date. I'm sure there are equals, and hopefully I'll find them, but I'll always recommend CRK.

TheBadGuy · Nov 14, 2002

GigOne,

Would it be offensive for me to ask what CRK charged you for the rework?? Thanks

DaveH · Nov 14, 2002

I had a large sebenza:

- Blade repolished.
- Handles Blasted
- Blade Sharpened.
- Return postage.

I think it was $42. Does that help?

TheBadGuy · Nov 14, 2002

Thanks DaveH, Just getting my plan together if, I mean WHEN I win that passaround

Architect · Nov 14, 2002

CRK has the best customer service I have had the pleasure to experinece.

DaveH · Nov 14, 2002

WHEN I win that passaround

Think so huh? We'll just see!

TheBadGuy · Nov 14, 2002

I don't really think so

But I hope so

My luck stinks, but I will end up with one within the next 4 months. That's for sure. Even if it means skipping a few luxuries like food, or clothes.

Bulldawg · Nov 14, 2002

I called the other day and they went out of their way to tell me which 3 dealers they so 6 stars and stripes to and gave me the numbers. Normally a company would tell you to call around. They are incredible. Also Bridget helped me with my custom 1 of a kind my design sebbie. She is very patient and sweet. Gotta love CRK!

GigOne · Nov 15, 2002

Here are the charges that I incurred:

- Blade resharpened & Tune-up $0.00
- Resandblast $21.00
- Polish blade $0.00
- Swedge $21.00
- Lanyard $0.00
- Replaced phosphor bronze washer $0.00
- Installed new thumb lug $0.00
(old one had to be removed for polish job)
- Return shipping $9.50

Grand Total: $51.50

This doesn't include the shipping to CRK. . .which was approx $9.00.