- Joined
- Jul 1, 2002
- Messages
- 602
... is absolutely fantastic. I took apart my knife last night because everytime I tightened the screws, the blade tension would increase and I figured something had to be wrong (BTW, thanks, Medic, for suggesting that I could've had slightly pinched washers in maximus otter's thread). As I took the washers out, I noticed that the large one had a very noticible ding right on the edge and the small one's edge looked kinda funky as well. I have no clue how they could've gotten the dings.
Anyway, I called CRK today and spoke to Bridget about the problem and what I needed to include in order to send the knife in for repairs. She asked me if I knew what needed to be done and I told her about the washer problem. Right after that, she said that she could get me a new set of washers free of charge. Now THAT'S customer service.
Two thumbs up for CRK!
Anyway, I called CRK today and spoke to Bridget about the problem and what I needed to include in order to send the knife in for repairs. She asked me if I knew what needed to be done and I told her about the washer problem. Right after that, she said that she could get me a new set of washers free of charge. Now THAT'S customer service.
Two thumbs up for CRK!
