CS Warranty Service knocks one out of the park

[yipchoy]

Hi Folks,
despite the rumors of CS's Service and Support not being up to par, I have a very positive Support incident to report. My Recon 1 XL Tanto folder came new with a slight rattle when closed, and I ignored it for a while until it got even more noticeable to me. So I sent it back with an explanation of the problem and an apology for the ugly resharpening job that I did (although razor sharp). I thought that all it needed was a new washer/pin and fully expected them to just change out the loose offending part and return the folder sans rattle. I checked with them yesterday as to an ETA and they informed me that a replacement folder had been mailed out that very day. What a pleasant surprise. Thank you Cold Steel.
All the best,
Alan

 

[hevnerknifereview]

Yeah I'V had only good experiences with CS

 

[feralkid]

i sent them an email about a problem i had with a spartan and they never got back to me. i'm actually surprised they would do do that.

 

[ursamajor]

Calling works best. Also to the OP if rattled when closed, it was the Triad pin. If it rattles when open, it is the stop pin.

 

[gardenrambo]

And if it rattles when open AND when closed, it might be the little counter-plate of the pocket clip mounting (inside of the scales). Had this issue with my G10 Espada

 

[insta9ves]

it can also be the tiny pin inside the aluminum backspacer that is holding the triad lock spring, it will rattle whether it's open or closed. a drop of grease will stop it.

 

[RookieCAF]

With 99% of the times I contact Customer Service, I find a phone call is infinitely more productive than an email. This goes for not just Cold Steel

 

[yipchoy]

Hi Folks,
if the rattling when closed makes the triad pin the culprit, is there a fix for it?
Thanks,
Alan

 

[MaxFisher]

Hi Folks,
if the rattling when closed makes the triad pin the culprit, is there a fix for it?
Thanks,
Alan

You can open it up and put a little drop of super glue in one of the holes the pin sits in. That would make it stop rattling.

What I'm getting from this thread is that there are a lot of parts that could rattle in a Triad folder, but none of them will cause functional issues.