Customer service - how long?

R

rdg

Joined
Oct 30, 2002
Messages
671
I managed to lose the left hand pocket clip from my large voyager and I really need it now. I emailed Cold Steel just before the last parking lot sale and have never heard anything. I emailed again late last week. How long does it take for a response?
Bob
 
They don't seem to check their e-mail too often, it's best to give them a call. They're closed until the 8th though doing their inventory.
 
We may not have any replacement clips in stock and we could be waiting on a new shipment. I'm not sure.
I am not a member of that team so I can't be 100% sure.
I'm sorry about the delay.
I would recommend calling our team (toll free) at 800 255 4716 early next week and speaking to one of the crew
They'll do their best to help you out
Thanks
 
Thanks very much for your responses! I'll give them a call after the 8th.
Bob
 
I acquired a Vaquero Grandé in VG1 circa 2007-2008 recently and the pocket clip paint was chipped. I called CS and asked if they had any and they had a few and put one in the mail, free of charge and I got it in a few days.
 
You must log in or register to reply here.
Back
Top