So I’m curious if anyone else has had this experience. I am a BM collector and have been for awhile. If I ever have questions about knife features that I’m unsure of, be it on a new offering or on something I’m thinking of purchasing aftermarket, I’ve always found their customer service folks to be incredibly helpful. Obviously they can’t, and won’t, authenticate a knife based on pictures, but they’ve been great about answering questions about other issues (steel offerings for particular models, proper boxes for various time frames, etc.). This could all be mitigated if they’d keep an archive section on their website, or issue catalogs like they used to, but I understand that would be a resource for the multitudes of counterfeit manufacturers.
Anyway, the other day I got lazy and didn’t want to wait the requisite 10 minutes on hold, so I fired off an email instead of calling. It has since been explained to me that the folks at the “Ridgeline Agency” really shouldn’t be answering emails, but I’ve gotten two responses. One ignored my inquiry about the style of box in an ad for an early 2000’s model I was looking at purchasing and simply quoted their counterfeit policy. The second was this:
Hi Dave!
Thank you for contacting Benchmade,
We understand that you wish to authenticate the knife to have the confidence on their quality. Again, we can't do that through pictures but I can affirm that we do produced these kind of knives although the knife at the 720 is not as accurate. The boxes however are far from what we do use in our production.
Hope this helps! We appreciate you contacting us, please let us know if you have any further questions!
All the best,
N.M.
Customer Support
Benchmade Knife Company
300 Beavercreek Rd., Oregon City, OR, 97045
I’m sorry, but AITA for thinking that if you are in communications you should know the language you’re using? Also, the advice is just plain wrong.
Anyone have similar issues with their customer service? Anyone know of a better resource for BM historical questions? (Yes, that’s part of the reason I’ve joined BF)
Thanks, Dave
Anyway, the other day I got lazy and didn’t want to wait the requisite 10 minutes on hold, so I fired off an email instead of calling. It has since been explained to me that the folks at the “Ridgeline Agency” really shouldn’t be answering emails, but I’ve gotten two responses. One ignored my inquiry about the style of box in an ad for an early 2000’s model I was looking at purchasing and simply quoted their counterfeit policy. The second was this:
Hi Dave!
Thank you for contacting Benchmade,
We understand that you wish to authenticate the knife to have the confidence on their quality. Again, we can't do that through pictures but I can affirm that we do produced these kind of knives although the knife at the 720 is not as accurate. The boxes however are far from what we do use in our production.
Hope this helps! We appreciate you contacting us, please let us know if you have any further questions!
All the best,
N.M.
Customer Support
Benchmade Knife Company
300 Beavercreek Rd., Oregon City, OR, 97045
I’m sorry, but AITA for thinking that if you are in communications you should know the language you’re using? Also, the advice is just plain wrong.
Anyone have similar issues with their customer service? Anyone know of a better resource for BM historical questions? (Yes, that’s part of the reason I’ve joined BF)
Thanks, Dave
