Customer Service (long)

Sal,
I just wanted to let you know that I am impressed with your customer service. I sent my police model in to get the blade tightened (it was getting verrry loose),and sharpened (serrated). When I called to check on my knife I was told that the lock had failed the safety test and that the blade could not be tightened, but that I could pay the difference in price and they would send me a G-10 police model. Your people were very courteous and very helpful.
I only have two questions,
1. Is the G-10 Police (plain edge ) in stock?
2. Can I get my black Police model shipped back? (it was a gift)
thanks
JohnP
 
S

Steve B.

Joined
May 25, 1999
Messages
668
That was a long message.....????? You`re new here, huh!
smile.gif
 
LOL!!!
smile.gif


I have to admit though, it got my attention.
smile.gif
Hey John, WELCOME to the forums!
smile.gif


Dan
 
G-10 Police Models are in stock (& they are very nice). I don't know the current policy on returning a defective knife. The defective knife is a possible liability, which is why we don't like to return them. Check with Angela. You may have to sign a release?

sal
 
You must log in or register to reply here.
Back
Top